MyStake Casino - The player struggles to cancel his bonus.

hello good afternoon, my problem with Mystake is the following, they offered a bonus that said something between 3600 to 90000 ars and that they would return up to 100% if you played in minigames or something like that, I have screenshots of the bonus which I bet, In question, it would not let me play the minigames, I contacted the sport and they told me that I had supposedly activated a sports betting bonus when it was not. And now I don't see the support to unsubscribe from the bonuses to withdraw my money. thank you very much

Hello matiibeniteez626,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you need to deposit in order to receive the bonus? When was the last time you spoke to the casino and what was it about? Did you ask them to cancel the sports betting bonus?

Looking forward to your answer.

Regards,

Nick

Hello, thanks for the answers, but I already solved it. I had to enter the online casino through my phone and from there I was able to talk to the support team and from there I canceled the bonus, but I'll answer you anyway if it works for you.

My account has been verified for a while, more or less one or two months ago, then due to the issue of the bonus I had to make a deposit to be able to activate the bonus, which I have screenshots of what it says and that is on your page, the last time I I talked to the casino yesterday with support, but the day all this happened they had taken away the possibility of communicating with them, of the two bonuses that I activated, one I was able to cancel it at the right time by talking to support, then I activated the bonus again Same bonus but it turns out that they also screwed me up and I wanted to cancel it and I couldn't because I couldn't get out to talk to support.

Look, I thought that the whole issue had been solved but in the end no, it turns out that I had entered the casino through my phone and I put the withdrawal and put the amount and it turns out that he left me but then I see that the money did not arrive, I went to check What is happening and they denied me the withdrawal, I try again but this time from the computer thinking that from the cell phone it could not be done, I do it on the computer and well the same thing happens, it lets me put the pile put withdraw and I it was successful, I thought that it was already there but the same thing does not happen again, they deny me the withdrawal of my money, I had responded to all this question thinking that everything had already been solved but no, finally I just noticed yes The support is there and it appears to me, I ask why you can't get the money, they tell me that I have to bet 2 thousand and a bit to be able to withdraw it when I had already canceled all my bonuses, I can easily get the money but they won't let me.

I leave you the chat with the support

Hello matiibeniteez626,

Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?

how do I do that?

I have a capture of everything I talk about and everything I did more or less

Please forward the screenshots to nikolas.b@casino.guru for further review.

Dear matiibeniteez626,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.