MyStake Casino - The player's requesting to cancel his bonus.

Hola buenas noches active por error un bonus de bienvenida de mystake de 24.74 usd los cuales no quiero ya que no voy a hacer lo que se pide de apostar 30 veces está cantidad, simplemente quiero anular el bonus y que se restablezca mi depósito de 14.55 usd

Hello dilantique10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Did you already play with your balance? Can't you manually cancel the bonus within your casino account? What did the casino respond when you asked them to cancel the bonus?

Looking forward to your answer.

Regards,

Nick

Hola buen día, si efectivamente fue mi primer depósito, solo jugué unas veces el juego del pollo y nada más no hice mucha ganancia ni perdí nada, intento buscar como eliminar el bono pero no sale ninguna opción, al momento de querer enviar correo al casino me dice que ese correo no existe

Did you try to contact them through e-mail or live chat as well?

Also is there any update regarding your issue since? If not, we will definitely try to intervene.

Dear dilantique10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed as the player stopped responding.