The player's accusing the casino of game manipulation. The complaint was closed as the casino game functioned correctly.
MyStake Casino - The player's accusing the casino of game manipulation.
Amount: $400
MyStake Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, good morning, first of all, I would like to thank this site, which is the only place where I can show my problem.
A few days ago I detected something anomalous in the PLINKO game of this casino, I started making videos to see if I could see something and it was there that I detected that the algorithm that they insist is random for me is not. All the answers I got from live support both by email are the same "that the system is random" "that there is nothing wrong with the video" etc.
Next I will leave part of the tests
Here I leave the link of the video from which I take screenshots
They have to see my balance in the ej that I put but it happens all the time.
In this case you will see that I generate bets of 0.60 USD with a single ball.
At the second 00:58 of my video you can see that my balance is 36.78.USD
I make the bet of 0.60 which if we subtract it from my balance would be 31.68 USD
If you look carefully at my balance between 01:00 min and 01:01 second you will see that there is a change of 36.78USD 36.30USD 36.16USD.
Then at 01:05 video time when the ball lands on its destination its profit was already predicted before resulting in my balance 36.30 USD
The change is very fast, you have to take the time to pause the video and be able to see the result.
Support claims that his system is random, but my question is if it is random how does it know what I am going to win or lose before the ball reaches the destination.
Automatic translation:
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2 years ago
Hello diegojuegos2020,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if this caused any loss on your balance? How did the casino explain your video?
Based on the screenshots and the video it simply seems that once the ball is dropped it is already a winning or losing bet and the fall you see is simply for fun and visualization just like when the slots are spinning but once you click the bet the outcome is decided.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hola Nick, muy agradecido de que me escuche.
Entre ganancias y perdidas creo que no. Pero por ej mi hermano a perdido mucho en este juego y molesta saber que lo aleatorio no esta en lo visual en la absoluto y que no lo reconoscan.
Acá dejo los mail que intercambie con soporte ya que desde chat en vivo me dijeron que ellos no podían hacer nada, es mas me amenazaron con bloquearme del chat si seguía insistiendo.
Tengo un video de hace chat tambien si es necesario.
Básicamente ellos dicen que no ven nada malo pero nunca reconocen lo que les planteo.
De: Leonardo Freccero
Enviado: martes, 4 de octubre de 2022 21:45
Para: support@mystake.com <support@mystake.com>
Asunto: flawed plinko algorithms
Hello, I am attaching a video where you can see that before the ball reaches its destination, the system already knows what is going to come out.
watch my balance when i bet.
De: Support Mystake <support@mystake.com>
Enviado: miércoles, 5 de octubre de 2022 15:03
Para: Leonardo Freccero <larenga1284@hotmail.com>
Asunto: Re[2]: flawed plinko algorithms
Hello dear user,
Kindly specify your case a bit more.
Best regards,
Mikey / Support agent.
Wednesday, October 5, 2022 8:06 PM +04:00 from Leonardo Freccero <larenga1284@hotmail.com>:
attached information
The plinko system is not random.
At the moment of making the bet, the system already knows what is going to come out.
De: Support Mystake <support@mystake.com>
Enviado: miércoles, 5 de octubre de 2022 20:56
Para: Leonardo Freccero <larenga1284@hotmail.com>
Asunto: Re[4]: flawed plinko algorithms
Dear Leonardo,
We do not see any issue in the attached video.
Best Regards,
Kylie/Support Agent
Wednesday, October 5, 2022 10:33 PM +04:00 from Leonardo Freccero <larenga1284@hotmail.com>:
Your system is not random.
When you bet the system knows that it will come out
De: Support Mystake <[/compose?To=support@mystake.com]support@mystake.com>
Enviado: jueves, 6 de octubre de 2022 3:48
Para: Leonardo Freccero <[/compose?To=larenga1284@hotmail.com]larenga1284@hotmail.com>
Asunto: Re[6]: flawed plinko algorithms
Dear Leonardo
Please check Fairness & RNG Testing Methods from the following link:
https://mystake.com/en/static/terms/fairnessrng
Unfortunately we are unable to help with your case.
In case you have any complaint, feel free to provide it to us, here, by e-mail.
We wish you all the luck with your further games.
Best Regards
Joe/ Support Agent
[//e.mail.ru/compose/?mailto=mailto%3asupport@mystake.com]support@mystake.com
Thursday, October 6, 2022 5:23 AM +04:00 from Leonardo Freccero <[/compose?To=larenga1284@hotmail.com]larenga1284@hotmail.com>:
In the next few hours I will upload the videos in which you do not see anything on social networks to see if the community can help you see.
Traducir mensaje a: Español | No traducir nunca de: Inglés
SM
Support Mystake <support@mystake.com>
Para:Usted
Jue 06/10/2022 12:00
Dear Leonardo
We are not able to help you with this case.
In case you have any complaint, feel free to provide it by e-mail, here.
Best Regards
Joe/ Support Agent
Thursday, October 6, 2022 2:02 PM +04:00 from Leonardo Freccero <larenga1284@hotmail.com>:
The video shows the opposite of what you show me.
No one answers why the system already knows its destination before the ball falls. I only receive answers dismissing what happens.
I have many more videos that I recorded checking this several times.
You see the video and understand what happens?
Talvez soy yo el equivocado y el sistema asi debe funcionar pero me parece algo desmotivante si asi es.
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2 years ago
Hello diegojuegos2020,
Please understand that once you click on play/bet the outcome of the game is already known by the system and the balls falling is just for the effect nothing more.
Is there anything else we can assist you with?
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2 years ago
Translation
So the game does not exist. Technically it's an illusion that I think the casino doesn't report properly.
Thank you
Automatic translation:
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2 years ago
Hello diegojuegos2020,
I can assure you that it is a real game. It the same as if you open any online slots - once you hit the play button and you see the slots spinning, the game already knows the outcome and the spins stopping is just a visualization and tension/dramatic effect.
The complaint will be now closed based on the above stated post.
Wish you best luck in the future and do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
