The player's accidentally activated a sport bonus which he was not intended to do. The complaint was closed as the player resolved the issue with the casino.
MyStake Casino - The player's accidentally activated a bonus.
Amount: €120
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hi I made a deposit of 120 euros on this site and by mistake I also activated a sports bonus. Where over 120 euros they credited me the 42 euros bonus that had to be used in this way: To make this bonus:
- You have to wager 7 times the capital and the bonus amount
- Only on accumulators with a minimum of 2 elements
- Each element must have a minimum share of 1.4
once I used these 42 euro bonus following their rules I went to play both at the live casino and at the casino where I used my real balance. Arrived at the figure of 700 euro thanks to the casino it does not allow me to withdraw because I still have the sports bonus Now I would like to understand if I had to renounce my bonus mica my balance is reset to zero?
Automatic translation:
Public
Public
2 years ago
Hello giovanni,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you have already played any game since you got the bonus? Did you try to cancel the bonus in your casino account or contact the casino support to cancel it manually?
I believe the casino should cancel the bonus easily if you did not play anything with the balance and your deposit will remain on your casino account but can't promise anything until we have all the information.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
