A player from the United Kingdom had deposited over a thousand pounds within three days and lost all of it, suspecting the games were rigged due to repetitive spin sequences and frequent losses. The player requested a refund of £1,000. We explained that without evidence, such as game history or screenshots, we could not investigate the claim. The complaint was closed due to the lack of provided evidence.
MyStake Casino - Player suspects rigged games and requests refund.
Amount: £1,000
MyStake Casino
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 months ago
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6 months ago
I've deposited over a thousand pounds in 3 days I've lost all of it the games are rigged every time I played the same games they all started with the same spin sequence most of the spins were dead it's not on I want £1000 of my money back then they can get lost
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6 months ago
Dear Gtsman46,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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6 months ago
Who is wali7 you can't even get my name correct and I'm not complaining because of bad luck I'm complaining because their games are rigged as I said the game sequence is the same every time I play I expected no less though you casino lot stick together it's disgusting that your allowance to rip people off is just dismissed
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5 months ago
Dear Gtsman46,
Please feel free to provide a evidence of your claim and forward it to nikolas.b@casino.guru.
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5 months ago
Dear Gtsman46,
A claim without any evidence is just something that anybody could write. Unfortunately, if you can't provide it, we will be forced to reject the complaint.
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5 months ago
How can I prove the games are rigged I've already played them I'm not putting any more money into it
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5 months ago
Dear Gtsman46,
Game history, screen shots, information from the provider.
I hope you can understand that there is no investigation without any prior proof which it should be based on.
Unfortunately, as it has not been provided yet, we will be forced to close the complaint.
If you come along with any evidence which would support your claim, please forward it to nikolas.b@casino.guru.
Best regards,
Nick
