MyStake Casino - Player struggles to verify account.

Hello I hope everything is going well with you . So i have a problem with Mystake i had an account that they locked for no reason now it's blocked after that i created another one and that is the one I'm using and playing with which I'm having a bigger problem cuzz i couldn't verify it because of the saved identity data in the old one now I've reached to you so can be my last hope because this platform they don't have any respect to their clients they blocked from their official telegram group because i kept insisting on giving the help i need i also reached their emails all of them i sentall of my data two days no answer i wsnt you to help either lemme verify this account that i provide you my details with so i can verify it again or delete my data from algorithm so i can verify my account if that's possible

Hello elmahdikaddari,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when and why was your first account closed? Did the casino allow you to create a new account? When was the last time you spoke to the casino and what was it about?

Please note that creating multiple accounts is strictly against the casino rules and they have the right to close them and void any balance on them.

Looking forward to your answer.

Regards,

Nick

Dear elmahdikaddari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.