HomeComplaintsMyStake Casino - Player's withdrawal via SEPA transfer is denied.

MyStake Casino - Player's withdrawal via SEPA transfer is denied.

Amount: €3,000

MyStake Casino
Safety Index:High
Submitted: 03 Aug 2023 | Case closed : 22 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy is facing difficulties with using SEPA transfer during a withdrawal attempt. The player stopped responding to our questions and comments, so we had to reject the complaint.

Public
Public
1 year ago
Translation

I can't withdraw using SEPA transfer

Automatic translation:
Public
Public
1 year ago

Dear francescosocial89,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you tried discussing the problem with SEPA transfer with customer support? Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Public
Public
1 year ago
Translation

Hi, Veronika I read about the KYC verification but I can't.. I don't know how to do it, could you help me?

Automatic translation:
Public
Public
1 year ago
Translation

This would be my first time withdrawing from mystake

Automatic translation:
Public
Public
1 year ago

For verification, go to your profile, click on Account verification, and upload your proof of identity and proof of address. Also, don't forget to verify your email address as well.

file

Public
Public
1 year ago

Dear francescosocial89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news