The player from Italy is facing difficulties with using SEPA transfer during a withdrawal attempt. The player stopped responding to our questions and comments, so we had to reject the complaint.
Dear francescosocial89,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Have you tried discussing the problem with SEPA transfer with customer support? Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Hi, Veronika I read about the KYC verification but I can't.. I don't know how to do it, could you help me?
For verification, go to your profile, click on Account verification, and upload your proof of identity and proof of address. Also, don't forget to verify your email address as well.