MyStake Casino - Player's withdrawal requests are delayed.

I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please as it’s been a few days now and still not received owed money. Thanks

Dear ggxmitch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Is it correct that your last withdrawal was approved after additional verification, and you are now waiting for the funds to arrive?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I haven’t made any withdrawals with Mystake before this is my first time.

I have no bonuses ongoing nor have ever used a bonus.

They said my card has been verified but I am still waiting to hear anything from them, the withdrawal on the transaction section says ‘Pending’

the casino everytime I ask them about the withdrawal just says ‘please be patient can take up to 3 days’ - but this is what they are saying everyday I just feel like they are prolonging the process and I have put significant amounts of money into the casino it seems they are ok to take money from you but not return it when you win some.

disappointing as I was enjoying the casino and seems impossible to speak to anybody as live chat does not work.

Dear ggxmitch, thank you for the information provided. Please allow me to ask you a few more questions.

When did you request your latest withdrawal, and what payment methods did you use?

its been 3 days - Sepa Bank transfer

Dear ggxmitch, is your latest withdrawal request still pending?

Dear ggxmitch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.