MyStake Casino - Player’s withdrawal has been delayed.

Dear Casino Guru.

I'm reporting for the second time in a year for a problem that has already been solved. Last year I had a problem with mystake. I had been using a "prepaid virtual credit card" all along and she wanted a picture of this from the front and back. This is not possible because it is a virtual map, which is created in "skrill"

Last year, Branislav helped me for months and made sure this problem was solved. A copy of this case can be found here: https://casino.guru/mystake-casino-player-s-struggling-to-complete-account-9

Branislav made sure everything was sorted out. I was very happy. the problem was solved!!

But now! Suddenly I get the same questions. I will be asked to verify the same card again. This was all done last year! I have never used another card, and always the same one. So now the communication is again very difficult from mystake. Can you help me ?

Greetings

kevin

Dear Marilnederpelt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Marilnederpelt,

Have you received your withdrawal from the casino yet?

Hey,

Thanks for responding.

But the casino made a fault, they said sorry and its fixed now.

thanks

kevin

Thank you for your reply, Marilnederpelt. Do I understand correctly that your issue has been resolved? Can we now close the complaint?

Dear Marilnederpelt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.