HomeComplaintsMyStake Casino - Player’s withdrawal has been delayed.

MyStake Casino - Player’s withdrawal has been delayed.

Amount: €1,000

MyStake Casino
Safety Index:High
Submitted: 12 Oct 2024 | Case closed : 29 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Italy faced repeated rejections while attempting to withdraw 1000 euros, despite providing a copy of their digital credit card and a certificate of ownership. The casino accepted the checks submitted by the player, and the withdrawal was processed. The player was then waiting for the transfer to arrive. However, the player never confirmed the receipt of the withdrawal, therefore we were forced to reject this complaint.

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1 month ago
Translation

I am unable to make a withdrawal of 1000 euros. It is continuously being rejected. I have already sent a copy of my credit card (which is digital only) and a certificate of ownership of the card.

Automatic translation:
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1 month ago

Dear f94festa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 month ago
Translation

Finally solved, they accepted all the checks and now the withdrawal is out. I am waiting for the transfer to arrive.

Automatic translation:
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1 month ago

Thank you very much for the update, f94festa. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

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1 month ago

Dear f94festa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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