The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
MyStake Casino - Player’s struggling to complete account verification.
Amount: €390
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
After withdrawing € 200 last week, this week they do not allow me to withdraw € 390 and they continually ask me to verify 4 credit cards used on my account.
Now a problem arises, 2 of these credit cards have been INVENTED by them, so that you cannot prove you own them (as they do not exist) and consequently you cannot withdraw.
Why am I so sure I only used 2 credit cards? Simple, I compared any deposit made by checking it on the Intesa San Paolo and Postepay application, and ALL the payments derive from these cards of mine.
I contacted customer support and they don't know how to tell me anything, in fact, they also say that I used 4 cards and to go and talk to the support.
Now, I have sent the screen of all the payments made on Mystake.bet from the applications of my banks and I have asked to compare them.
They no longer respond.
STAY AWAY TOTALLY, SERIAL SCAMS!
PS. If I have to add evidence that what I am saying is actually true I can also do it.
What they do is UNFAIR.
Automatic translation:
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1 year ago
Dear manu040500,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are aware of using 2 of these 4 credit cards? Have you accumulated your winnings with or without an active bonus?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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1 year ago
Translation
I understand what the problem is, but I don't understand how to fix it.
I paid through Apple Pay, which creates a virtual card for each physical card inserted, only showing only the last 4 digits.
Now, how can I prove that the 4 credit cards that result in them are actually 2 physical plus 2 virtual associated with these 2 physical ones?
Automatic translation:
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1 year ago
Thank you for your reply, manu040500. Have you tried explaining this to the casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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