The player from Argentina had an issue where his deposit of $2200 (Argentinian pesos) had been deducted from his digital currency account but was not credited to his MyStake Casino account. He had sought a correction or refund. The Complaints Team had advised him to contact his payment provider and to refrain from making any more deposits until the issue was resolved. Later, the player confirmed that the issue had been resolved and his deposit had been successfully credited to his casino account. The Complaints Team then marked the complaint as 'resolved'.
MyStake Casino - Player's deposit not credited.
Amount: $2,200 ARS
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Translation
Hello, I have just made a deposit of $2200 (Argentinian pesos), which has not been credited to my MyStake Casino account... However, it has been deducted from my digital currency account (Mercado Pago).
I kindly request that my funds be credited or refunded, please
Automatic translation:
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11 months ago
Dear emmaaa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
Translation
Dear casino guru, I want to inform you that the problem has now been solved... I just entered the casino through the internet and the money has already been deposited, thank you very much for your attention... It was just a matter of waiting 😃
Edited
Automatic translation:
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10 months ago
Dear emmaaa.889,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
