The player has deposited money into the account, but the funds seem to be lost. The player's deposit was credited 2 hours later.
MyStake Casino - Player’s deposit has never been credited to the account.
Amount: €30
MyStake Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I deposited € 30 at this casino through Neosurf. That was about half an hour ago. The money is not being deposited into my account. The support, absolutely demotivated and, in my opinion, extremely incompetent, constantly put me off. Sometimes they write, I should wait a few minutes, then they say it can take up to 3 hours. I also pay in other OC via Neosurf because the money is credited immediately. In 3 hours I don't feel like playing anymore! I don't feel like using any money there anymore. That was my first deposit that I have never seen new customers scare off like that. That will also have been my last deposit there, I would like to have my money back and have myself deleted there!
Automatic translation:
Public
Public
3 years ago
Dear FroleinWunder,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
However, before you do that I would recommend you waiting for at least 1 whole day.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello everyone, the case can be closed, the money was in my player account after 2 hours. I will distance myself from this casino anyway. I have already closed my account as this negative experience is completely sufficient to let the Finngers off. Thanks for your support 💜
Edited
Automatic translation:
Public
Public
3 years ago
Awesome news, FroleinWunder. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
