The player from Venezuela has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
MyStake Casino - Player's account has been blocked.
Amount: $50
MyStake Casino
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My name is Juan M, I have a problem verifying my A***20 account on the casino site: mystake.com; after several attempts they blocked me from trying again, all this despite having provided the clear and legible documentation they requested.
Without this authentication I cannot make any withdrawal and yesterday I wanted to make a withdrawal for 50 USD. In case of winning, I would not be able to make any withdrawals due to this problem
I have already filed a complaint to the mystake.com casino support email, that was today 04/24/22 at 2:30 pm. Please help me to solve my problem.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello JuanM,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your winnings with or without an active bonus, please?
Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
