HomeComplaintsMyStake Casino - Player experienced issues with their deposit.

MyStake Casino - Player experienced issues with their deposit.

Amount: 68 ₮

MyStake Casino
Safety Index:High
Submitted: 08 Nov 2022 | Case closed : 14 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina made a deposit, but it wasn't credited to his account. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear ryusouta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely. Do I understand correctly that you tried to make a deposit, but it has not been credited to your casino account?

Thank you very much for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago
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Hello, yes, the money I recharged was not credited to my mystakes casino account, in the previous message of the complaint I had a typing error, the amount was 67.60 USD, only I did not realize the typing error. Anyway, I sent the USDT and they were never credited to my Mystakes casino account, 5 days ago I sent the USDT to the wallet indicated on the page, from what I read in the complaints, I'm not the first to have this happen.

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2 years ago
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Hello??? They completely ignored me, it's a total scam.

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2 years ago

Thank you for your reply, ryusouta. Do I understand correctly that you tried to contact the casino, but they ignored you? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru (if there is any)? Alternatively, you can post it here. Thank you in advance.

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2 years ago
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And that perhaps I am not communicating with you through here??? Sister, I have been waiting for an answer for more than 1 month, are they going to refund me or what? I am tired of waiting, on the 4th I made the deposit and it is not reflected in my account. THIS IS NOT SUPPOSED TO BE THE MEANS OF CLAIMS???

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2 years ago

ryusouta, to begin with, I am not your sister, so please, be respectful on our platform. Furthermore, in order to help, I need to gather as much information as possible about your case in order to decide what our next steps will be. As I do not work for the casino, you are at this point my only source of information.


I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hi ryusouta,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite MyStake Casino to the conversation to participate in the resolution of this complaint.

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1 year ago

Hello,


As we have checked, we didn't have any information about this case. We kindly ask you to contact us via live chat or via email support@mystake.com, and we will try our best to help you.

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1 year ago

Dear ryusouta,

Please contact the casino support and keep me updated.

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1 year ago

Dear ryusouta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

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