MyStake Casino - Player believes that their withdrawal has been delayed.

Hi, I really hope you can help me.

I continue to send information to those where it is clearly stated from my account statement that I am the owner of the card that I have used to pay for. I even got the bank to write a letter and send it to them. Unfortunately, I have read that they cheat their customers.. Can you help me?

Dear Fernandokenan9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, thank you very much for the reply.

The problem lies in the fact that they keep asking about it together. Can read from several complaints that they cheat their customers with the payment.

Dear Fernandokenan9,

Have you received your withdrawal from the casino yet?

Dear Fernandokenan9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.