The player from Germany is experiencing difficulties withdrawing his winnings. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
MyJackpot Casino - Player’s struggling to withdraw his winnings.
Black points: 48
Amount: €65.99
MyJackpot Casino
Safety Index:Above averageSafety Index
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7.7
MyJackpot Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I bought for 65.99 euros once because the account was not covered, the amount could not be redeemed now ask for twice the amount so twice 65.99 euros plus fees so a total of 141.58 euros i will transfer this amount on monday i would like the 65.99 euros back
Automatic translation:
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4 years ago
Dear Waldemar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
As I said, I have a special packet for 65.99 euros at my jackpot that is spread over several days, for example jockers or chips, does not pay any money that was about 2-3 weeks ago because my account was not covered, now the amount of 65.99 euros is canceled two times plus cancellation fee calculated so a total of 141.58 euros so 65.99 euros too much how can against it go ahead mfg waldemar
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4 years ago
Dear Waldemar,
Could you please specify which bonus offer you have activated? Thank you.
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4 years ago
Translation
that was a bonus game that you could buy for 65.99 euros where a price plus a price can be redeemed day after day over a longer period of time if you have solved the task to 100 percent if you don't have 100 percent you can buy the bonus by using jockers
Automatic translation:
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4 years ago
Thank you, Waldemar, for your reply. Could you please advise if you have activated bonus by depositing funds into your account or if you’ve redeemed loyalty points?
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4 years ago
Translation
I bought the bonus by buying with my ec card for 65.99 euros
Automatic translation:
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4 years ago
Thank you very much, Waldemar, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Waldemar,
I'm taking over your complaint. I will contact the casino and see if I can help. I would like to invite the MyJackpot Casino to the conversation to participate in the resolution of this complaint.
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4 years ago
Translation
I've been waiting for a while, what's next? I've transferred the money and would like to have 65.99 euros back
Automatic translation:
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4 years ago
We would like to ask the MyJackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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4 years ago
Hi Waldemar,
I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.
Best regards,
Peter
