MyEmpire Casino - Player’s withdrawal has been delayed.

Good Day,

Regrettably, I was foolish enough to play at the aforementioned casino.

I've requested a withdrawal of 400€ and can't withdraw the other 400€ that is still in the account.

Now, the site won't open, unless I access it through a link.

There doesn't seem to be any response from live chat, and the support team has also gone quiet…

What can I do…

Thanks for the help

because I just don't know where to go from here…

Given the lack of responses from the casino and the fact that I can't access the site unless through a link, I am starting to worry…

Dear Lacrizze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lacrizze,

Have you received your withdrawal from the casino yet?

Good bye,

I've now received a part but the remaining €400 has been frozen for 10 days and it doesn't do anything to you anymore.

lg

Thank you for your reply, Lacrizze. Could you please advise us on the current status of the withdrawal request? Or you haven't been able to request the withdrawal at all? If possible, please post a screenshot of your withdrawal/transaction history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Lacrizze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.