MyEmpire Casino - Player's winnings not paid.

Hello. On the 31/8, I had a problem with 3 payments at the Evolution live casino (immersive roulette). I spoke with the provider of the live casino (Evolution), and they informed me that indeed there are 3 unpaid transactions and that they have sent 3 tickets to my casino. I am still waiting for an update and I have not received my money back.

Dear gioto7,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MyEmpire Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What is the connection between your issue with Evolution live games and the casino? I will be waiting for your reply patiently.

Best regards,

Nick

I just started playing at this casino.

evolution detected 3 unpaid transactions due to a technical issue, the casino is investigating the case.. they told me it will take 48-72 hours but it has taken a lot longer than expected, I would like this issue to end and the money to be returned to the account

Hello gioto7,

Could you please forward the communication regarding this case between you and the provider and casino as well to nikolas.b@casino.guru?

Dear gioto7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.