The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
MyEmpire Casino - Player’s winnings haven’t been received yet.
Amount: €450
MyEmpire Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good morning, I wanted to express the following complaint: I made a withdrawal request on the 19/9 and it has yet to be processed. I have sent emails to see if there is any issue.
The casino has not even bothered to respond to me.
I don't have any bonus requests. Could you please assist me?
After 5 business days and if we include the weekend, a total of 7 days, I believe I should have received an update from the casino.
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1 year ago
Dear loufakas3,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
When you make the withdrawal request they write that the processing takes from 3-5 working days, nowhere is it written 14 days and this is not the first casino I have had a withdrawal request.
But it's the first one they've been so late and they've had no response to any of the 6 emails I've sent to the support team.
I have also not been asked for any identification.
How is it possible that in all other casinos I have a withdrawal within 3 working days and here it takes 14?
And it's a shame you don't reply to any emails after so many deposits I've made.
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1 year ago
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And they still haven't processed the request even after 7 days.
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1 year ago
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Good morning can you close this incident as I was paid a while ago thank you
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1 year ago
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Good evening, I wanted to mark the issue as resolved as today the money entered my account, thank you very much
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1 year ago
Dear loufakas3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
