The player registered in this casino from Czech Republic. After he won, the casino refused to process his withdrawal, because Czechia is now one of the restricted countries. We closed the complaint as ‘unresolved’ because the casino failed to reply.
MyChance Casino - Player cannot withdraw his winnings.
Black points: 4,068
Amount: €18,500
MyChance Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
MyChance Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
5 years ago
Public
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5 years ago
Translation
Good day ,
A year ago I registered in the casino, put there deposits now I have won and we do not want to pay the win from not licensed as they could receive from me then deposits throughout the year and I could also set up an account and register.Ale win the issue. Of course I want to solve this problem and get my won money.
Automatic translation:
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5 years ago
Hello Marian,
Thank you very much for submitting your complaint through our website. I am very sorry that you came across a problem like this. I think it is not fair that the casino took your deposits and allowed you to play, and then refused to pay your winnings.
I checked their T&Cs and, unfortunately, Czech Republic is in the list of restricted countries. Do you have any emails or screenshots of your communication with the casino support? If yes, could you please send it to us?
Thank you in advance for your reply.
Best regards,
Kristina
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5 years ago
Translation
Yes
Good day,
Yes, I sent you is.It's also from the players of the Czech can not even regregovat at their casino and thus not even play when I registered so Czechs could be registered with them by the fall if they changed the rules should block us account and tim i inform us that we can no longer put a bet and not from us still receive payments.
Edited
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5 years ago
Translation
Photo I sent to your mail address thank you and hope for a positive resolution of my problem. Casino did not act fairly.
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5 years ago
Hello Marian,
thank you for your reply. I received your email and I contacted the casino regarding your issue. I will let you know as soon as I have some more information.
If the casino provides you with some new statement (they mentioned in your live chat communication that they are reviewing your case), please do not hesitate to write to me an email to kristina.s@casino.guru.
Best regards,
Kristina
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5 years ago
Translation
To
Good day,
Yes, I will contact you I do not know how long they have to solve my problem. But I wanted to tell you that if a year ago when I registered and they all confirmed that they accept me as a player and during that knocked out the Czech Republic not let me still deposit my money .were aware of it now that the citizen of the Czech Republic can not register. Their duty was to communicate that I am adjusting the conditions.According to the law on gambling. consciously cheating. Please let us know how it will be given with my winnings.
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5 years ago
Hello Marian,
Thank you for being patient. I contacted the casino but since I haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The only thing I can recommend you now is to contact Malta Gaming Authority, and I think this is the best option in your case. Here is the link, where you can fill the complaint form:
https://www.mga.org.mt/support/online-gaming-support/
In case you decide to try this option, please let me know via email the final decision of MGA, so we can classify this complaint accordingly.
The casino can reopen this complaint anytime.
Kristina
