The player from Germany requested a withdrawal in August 2021. It hasn't been processed yet. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
MVPBet Casino - Player's withdrawal has been delayed.
Black points: 82
Amount: $204
MVPBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
it is about MVPbet, who also offer a casino. I had received a small bonus if I register.
The bonus has long since been implemented. When I wanted to withdraw, I was told by customer service that I can only withdraw via crypto from Germany. MVPbet is from USA, licensed from Curacao. I was also told that I have to make a small deposit first in order to be able to withdraw.
I've done that too. I also verified my account and it was confirmed too.
I then withdrew $204 in August 2021 but never received the payment. Since then, the payout is still pending in my account and cancellable.
I have contacted customer service many times and each time I have received the same response. That the payment will be carried out soon as soon as there is a response from the finance department.
MVPbet just doesn't want to pay out the amount and I keep getting stalled with the same excuses.
I then sent to bookmakers.review. contacted about this case. They then informed me that there were several complaints about MVPbet.
Then bookmakers.review contacted MVPbet. And MVPbet has told them that they communicate through their clients, not third parties. So bookmakers.reviw couldn't do anything.
So there is no bonus abuse or anything like that. They just don't want to pay the money.
Automatic translation:
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2 years ago
Dear aytekin,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you made a cryptocurrency deposit and also tried to withdraw your winnings using the same payment method?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
first of all thank you for your effort.
Yes, it is correct that I deposited a small amount with crypto. And the payout is then requested via crypto.
Unfortunately I have no correspondence with MVPbet because I was always in live chat.
And the answer was always the same: We are waiting for the response from the finance department. And the payout will be executed very soon.
The rest were always kind words and the live chat staff said I will contact the finance department immediately.
But she never did anything.
Many greetings
Aytekin A**
Edited by a Casino Guru admin
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2 years ago
Thank you very much aytekin for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello, aytekin,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite MVPBet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear MVPBet Casino Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
Hello Branislav,
many thanks for your effort! I had requested the payout in August 2021. But the payout was not executed. Then, on April 18, 2022, I canceled the payout and immediately requested the payout again. In the hope that the payout will then be carried out, but still nothing has happened. The April 18 payout of $204 is still pending in my account.
Many greetings
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2 years ago
Thank you, aytekin, for the explanation. I would like to wait for the casino's response. Unfortunately, I am not sure anyone will comment on this thread.
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2 years ago
We would like to ask MVPBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear aytekin,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
