MrPunter Casino - Player’s winnings have been confiscated.

I won over £250 on 2 diffrent bonus games

1 - Aussie Vs Emus - 20/02/2025 - the bonus was up to £153 and the game just kicked me out, when i went back my bonus had ended and my winnings had gone.

2 - Wild Buffalo Bonanza - 19/02/2025 - Bonus was up to £93 and it crashed, kicked me out the game and when i went back in my bonus had needed and no winnings paid.

3 - Penny Fruits - 21/02/2025 - had 100 free spins, won £53 and was never credited to my account.

ive raised complaint after complaint and just getting ingorned

Dear frostfx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you experienced with your winnings and the lack of response from the casino.

To help us investigate this matter further, could you please provide the following details:

• Do you have any screenshots or proof showing the bonuses or winnings before the games crashed or kicked you out?
• Have you received any communication from the casino regarding your complaints, or have they been completely unresponsive?
• Could you specify the devices you were using when the issues occurred? This could help determine if the problem was technical.
• Could you forward any relevant communication with the casino, including complaint submissions and their responses (if any), to petronela.k@casino.guru? This would help us understand how the situation has been handled so far.

Your cooperation is crucial for us to proceed with the case. Without supporting evidence, it is challenging to advocate effectively on your behalf. The more details and documents we have, the better we can understand the situation and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear frostfx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.