MrPacho Casino - Player’s withdrawal keeps getting rejected.

i have made a withdrawal and they are rejecting it for a week now so I contacted them and they say that its my banks problem so i contacted my bank and its all good i contacted again the casino and they still rejecting it.they told my to wait a little bit to see what will happen.so i contacted them again and they say that i must to do a verification after 3 months playing soi did it and they say that i must to wait 10days to the verification.so i believe all this is happening because they dont want to do the transer to my bank account

Dear KwstasG69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

the funny thing is that I had made another deposit and made a withdrawal of a small amount and they put it in while the large amount had not come in yet. In all her transactions, in general, they had one issue: they didn't let you make a withdrawal, they return the money back to you

I understand your frustration.

Has there been any progress regarding your withdrawal?

Could you please share a screenshot from your recent withdrawal history, and your recent relevant communication with casino support regarding the issue?

Please sent the information to my email at tomas@casino.guru

Dear KwstasG69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.