Mr Sloty Casino - Withdrawal of player's winnings has been delayed.

Hi there.

I have recently done some research so I was wondering if you could help with my issue. The problem is with ' mrslotty' as I have had a pending withdrawal for a while, as I see with previous comments, they have a large waiting time for withdrawles. I played a treble football bet and it won. I have left it over a week now and get the same generic response in ‘ 7-21 days for checks’ however these checks are clearly not needed as no other online sportsbook/casino does this. 

I’m stuggling now because of this, and I was wondering if you would be able to help. I feel like this is not legit.

Many thanks,

Liam D***

Dear LiamDyer2223,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, I will wait for another 4 days and keep you updated. Thank you for your reply.

Hi Kristina,

I still have had no further progress, please can you help.

liam

Dear LiamDyer2223,

Have you received your withdrawal from the casino yet?

Hi.

nope, nothing at all. I just keep getting told it is ‘ awaiting ‘. It’s the same message each time

Dear LiamDyer2223,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.