HomeComplaintsMr Sloty Casino - The player's withdrawal is delayed.

Mr Sloty Casino - The player's withdrawal is delayed.

Black points: 625

Amount: €4,700

Mr Sloty Casino
Safety Index:Very low
Submitted: 27 Jan 2023 | Unresolved : 13 Apr 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for over 3 weeks. The complaint was closed as unresolved as the casino has no reaction policy.

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1 year ago
Translation

Hi I requested a withdrawal over 3 weeks ago and to this day the withdrawal has not been processed. Please help me to solve this problem thank you so much ❤️

Automatic translation:
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1 year ago

Hello Stefmosc86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hi Nick my account has been successfully verified more than 2 months i think.

The win was made with a deposit I made real money (no bonus no free spins)

This morning I wrote to the casino,mi

they replied: to be patient a little longer.


Automatic translation:
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1 year ago

Dear Stefmosc86,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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