The player's withdrawal is delayed for over 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 130
Amount: 3,000 R$
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am awaiting a withdrawal from Mr Sloty Casino which was made on the 29th of May 2022.
I've contacted online support numerous times and I've also sent emails to support and the response is always an apology and a promise that they will send a reminder to the responsible department. My deposit was made via pix on May 28th and I submitted all requested documents and my account was verified.
I had a lot of patience, but now I would like a solution.
Automatic translation:
Public
Public
2 years ago
Hello Epovoa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello good day
I made the cash deposit, in the amount of R$1,000.00, through bank transfer (PIX).
I didn't receive any bonus and I got a real money win, then I made the withdrawal request on May 29th, right after I made the withdrawal request, I was asked for the documents for account verification and the next day I received the information that the account was verified.
The last time I spoke to support was July 18th.
Thank you for the contact
Automatic translation:
Public
Public
2 years ago
Dear Epovoa,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
