The player's withdrawal is delayed for over 3 weeks. The casino failed to respond and we were forced to close this complaint as 'unresolved'.
Mr Sloty Casino - The player's withdrawal is delayed.
Black points: 285
Amount: €3,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited € 50 in the casino, was able to play with € 250 and had to wager € 10,000, I did so so that I wanted to withdraw 3k.
In support I was told that I had to deposit € 200 first so that I could get all of my winnings, which I did immediately, so deposited the rest, which is now € 300
On September 6th I applied for the payment, 2 days later I could not cancel the process and since then you have only been put off and asked for patience.
I mean 21 working days is already cheeky but I've been waiting for a while now.
Automatic translation:
Public
Public
3 years ago
Hello DonBalboa187,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would even try to contact the casino.
Is your account verified in the casino? If not, did you provide them all the documents they requested? Did you ever withdraw from Mr Sloty before? When was the last time you heard from the casino and what did they respond to you?
Also please send us forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
3 years ago
Translation
Hello Nick,
Thanks for the quick reply.
Yes, my account is fully verified and has been for 4 weeks.
No, I have not withdrawn, on the contrary, rather the opposite, here once paid 20i, there once 50i etc, so I still use it.
I am in support every day and have threatened the regulatory authority etc, but you always get the same answer. "PLEASE BE PATIENT THE PAYOUT IS SUBJECT TO AN EXTRA CHECK BECAUSE IT EXCEEDS 1000 CREDITS"
Yesterday the support wrote to me that they allegedly sent a reminder to the finance department. Unfortunately, I don't believe in it 🙁
I sent a screenshot of the last conversation to your mail.
Automatic translation:
Public
Public
3 years ago
Thank you DonBalboa187 for providing additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
Public
Public
3 years ago
Hello DonBalboa187!
I will take care of your complaint from now on and I'd also like to invite representatives of Mr Sloty Casino into this complaint in order to help us resolve the issue.
Public
Public
3 years ago
Translation
Hello Martin,
Would it be advisable to write to the license and the regulatory authority at the same time, or should I wait and see?
Lg
Automatic translation:
Public
Public
3 years ago
Hello DonBalboa187!
I would advise that we would try to resolve the issue here and in case satisfactory solution would not be possible, you could contact the regulator.
Public
Public
3 years ago
Translation
I guess the casino won't comment on it.
I also have an open complaint with ThePogg, no one will react there either.
Which supervisory authority is responsible for this casino? E Gaming Curacao
Automatic translation:
Public
Public
3 years ago
Hello DonBalboa187!
According to our information Mr Sloty Casino currently operates without any license, unfortunately.
Public
Public
3 years ago
Translation
Hi
So this Curacao Master License NV8373893 is out of date?
Lg
Automatic translation:
Public
Public
3 years ago
Translation
Hi
So this Curacao Master License NV8373893 is out of date?
Lg
Automatic translation:
Public
Public
3 years ago
Dear DonBalboa187,
We are not able to recognize this license, in fact, I have taken a little research and I was not able to find any relevant confirmation of this license.
Public
Public
3 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating and cementing it's reputation in lower ranks on our website.
Public
Public
3 years ago
Translation
Unfortunately, nothing will come of this.
All my chats in support have been deleted auxh. All. And no matter what time I contact the support, it is apparently, supposedly always the same in the chat. How can that always be, 24/7 this Nadine is in the chat.
So dubious, I've already written off the money
Automatic translation:
Public
Public
3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way further cementing it's reputation within the lower ranks on our website.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
