HomeComplaintsMr Sloty Casino - Player’s withdrawal has been delayed.

Mr Sloty Casino - Player’s withdrawal has been delayed.

Amount: £401.15

Mr Sloty Casino
Safety Index:Very low
Submitted: 01 Feb 2022 | Resolved : 10 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from the UK hasn’t received her withdrawal. It has been received.

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2 years ago

I put in a deposit request for £401.15 on 10/1/22.

On the terms and conditions it states 24-48 hours, but on withdrawal confirmation email it states 7-21 business days. It's now been 17 business days and still says awaiting when I check my account. How can it take so long? And how can it state upto 48 hours on terms and conditions but then email states otherwise.

I've paid alot of money into the casino, is it right to have to wait this long?

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2 years ago

Dear Natalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Apologies I meant a withdrawal request ( I wrote deposit in original post ).

No I have had no withdrawals in past this is my first one with the casino.

Yes all documents were verified before withdrawal request.

Thank you

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2 years ago

Thank you for your reply and emails, Natalie. Do I understand correctly that your withdrawal request is still marked as 'awaiting' in your account?

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2 years ago

Yes it is still marked as awaiting

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2 years ago

Yes it is still showing as awaiting in my account that's correct

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2 years ago

Thank you very much Natalie for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Natalie,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

Thank you

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2 years ago

file

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2 years ago

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

file

file

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2 years ago

I have received my winnings today 🙂


Appears to be paid very quickly once got to 21 business days. Thank you Mr Sloty

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2 years ago

You are welcome Natalie.

CasinoGuru, thank you for another successful withdrawal case. Thank you for your cooperation. I honestly believe we do deserve better reputation considering the number of solved cases.


Kind regards,

Mrsloty VIP

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2 years ago

Dear Natalie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

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