Mr Sloty Casino - Player’s withdrawal has been delayed.

hi I requested my withdrawal 21 days ago.

I passed all kyc. The company has not replied via email in 7 days having now sent 6 emails.

online they are responding and stating it’s a different department

Dear Ronald,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina.

no bonuses where used. This isn’t accumulated. This was won off one slot. I never used any bonuses at all with this casino

Thank you very much Ronald for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ronald,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello CasinoGuru,

this player's request for withdrawal has successfully been Completed and the player is paid out on 12 Jan 2022

All the best!

Kind regards,

Mrsloty VIP Support

Dear Ronald,

did you receive your winnings, please?

Winnings have been received. I never ever used a bitcoin wallet to deposit once and they refused to pay money to bank and only to a bitcoin wallet. Against money laundering rules and they are clearly breaking the law. Payment was made 30 days after initial withdrawal

The problems were with the customer's KYC and therefore the delay and the player received an explanation, but the solution was found and since the player received the money, we consider the case successfully closed.

Thank you for your cooperation and understanding.

Kind regards,

VIP Customer Support Service

Mrsloty

Incorrect. I didn’t receive an explanation. I asked for evidence to show the issue to which you couldn’t provide.

I then asked to close my account down to be told I had to talk to my VIP manager again this is breaking responsible gambling rules. I have screen shots of all conversations. The casino. Is breaking money laundering rules and also breaking its responsible gambling rules. They paid out 30 days after withdrawal. The solution was found as you stated you wouldn’t be able to pay bank at any level.

Hello CasinoGuru,

after the player's confirmation that he received the amount requested, which was the initial reason for contacting us, we thank you for the successful cooperation. We understand the player's dissatisfaction with the delay because of objective reasons and apologize once again and wish him all the best.

Kind regards,

VIP Customer Support Service

Mrsloty

Dear Ronald,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru