HomeComplaintsMr Sloty Casino - Player’s withdrawal has been delayed.

Mr Sloty Casino - Player’s withdrawal has been delayed.

Black points: 268

Amount: €5,000

Mr Sloty Casino
Safety Index:Very low
Submitted: 31 Dec 2021 | Unresolved : 09 Mar 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

8 months ago

The player from UK has been waiting for his winnings for more than 3 weeks. Casino didn't respond.

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2 years ago

I've made a withdrawal for £5000 it's now been 3 weeks and still nothing. I've emailed them several times. Always get a similar reply to be patient it's being dealt with..

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2 years ago

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Thank you for your email, Martin. Could you please advise if your withdrawal is still marked as "awaiting"?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

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2 years ago

Yes my withdrawal is still marked as awaiting

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2 years ago

Thank you very much Martin for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello Martin1980fg,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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