Mr Sloty Casino - Player’s withdrawal has been delayed.

I have made a withdrawal request on 6.11.2021. The casino page rules for the withdrawal time are 24-48h. The casino also markets 24-48h, "fast payouts", etc. After the withdrawal, the casino announced a processing time of 7-21days. When it filled the casino I inquired about withdrawing "pending" space, there was a response of 7-21days and only "bisnesdays" counted and a new deadline of 6.12.2021. Now I have not received a reply to my emails to the casino. The chat is equivalent to "be patient", "apologies for the delay", etc. Even after the withdrawal request, I have made numerous deposits, with bad luck .... relying on customer service messages about the integrity of the casino. I have followed the rules. 1. Deposits before withdrawal above the limit of € 200. 2. Bet when playing with a bonus <5 €, the roll-over 50x is filled. The casino accepted the withdrawal. Note. I tried to load documents / Screenshot, failed. Can I email. Can we have an email discussion before the complaint is published. The deadline announced by the casino expires today.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward all the relevant communication between you and the casino together with the screenshots that you couldn't upload to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

I have not repatriated before. The casino's customer service has repeatedly said that the processing will take place in 7-21 days.

Customer service / chat also assured mrsloty casino to be reliable, honest.

Thank you very much Koppari for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Koppari,

I have reviewed your case and understand the situation. I will try to contact the casino to see if I can help.

We would like to invite Mr. Sloty Casino to join the conversation and participate in the resolution of this complaint.

Mr. Sloty, can you please advise on the status of the player's withdrawal?

Mrsloty's chat customer service has repeatedly assured you that the casino is not a scam. There are also several promises to pay my withdrawal ..... but the progress is not progressing.

We would like to ask Mr. Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello CasinoGuru,

we have checked the status of the player's request for withdrawal.

The request was on some additional checking, due to risk. The Tech department needed to check the very course of the game, betting patterns, regularity. Basically, the request should be completed soon.

We informed the player.

Mrsloty

Customer support

Thank you, Mr. Sloty Casino, for the update.

Dear Koppari,

We will extend the timer to 7 days, please let us know of any developments.

Thanks for the info mrsloty & CG / Adam

My withdrawal from Mrsloty casino has been paid. Thank you mrsloty for solving your technical problem.

Thank you CG / Adam for the good care of my case .... I will offer beers when I meet.

Hello CasinoGuru, Timmo

nice to hear that. It's always good to see a satisfied customer.

Thank you for your patience and understanding.

Kind regards,

Mrsloty

VIP Support

Dear Koppari,

That's great news, I'm glad to hear that your issue got resolved.

I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam