The player from Austria has been waiting for her winnings since September. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €2,200
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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3 years ago
Translation
Hello, on September 19, 2021 I requested the payment of a profit of € 2,200.00 and this was confirmed with the note that this payment can take between 7 and 21 days. This deadline has passed and I am told by Mr Sloty that the finance department has not yet processed the payout.
Automatic translation:
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3 years ago
Dear Helene,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Verification has been confirmed as successfully completed!
Automatic translation:
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3 years ago
I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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3 years ago
Helene, have you tried discussing this issue with the casino? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
