HomeComplaintsMr Sloty Casino - Player complains that they didn’t win anything.

Mr Sloty Casino - Player complains that they didn’t win anything.

Amount: €200

Mr Sloty Casino
Safety Index:Very low
Submitted: 04 Mar 2022 | Case closed : 18 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Gates of Olympus and Fruit Party the software probably having some bugs.. the game behaves strange not normal..in bonus it give a endless Scaters ( 40 free spins) but no win…40 spins in bonus but not even one hit!!! I can’t explain with words how the game was behaving…i have a video screen recording to prove that!!! I don’t know how this casino is working still..

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2 years ago

Dear Gumen16,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you are experiencing issues with these specific games and not the casino in general?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Gumen16,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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