Mr Sloty Casino - Player claims that payment has been delayed.

I never used a bonus and won £116 I withdrew £100 on the 27th august, I’ve asked multiple times for an update with no response via email.

I opened the chat and keep getting the same generic response that it takes between 7-21 days just for it to be checked never mind now long it will be for the transfer to go through so at this point it feels like a scam, very unhelpful, very unprofessional.

Dear Hollylouise369222,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

i understand that but you advised 14 days before contacting you, tomorrow will be the 14th day.

i find it interesting how a player can deposit so easy but withdrawing is an issue? I would like an explanation better then the one above please.

Hello,

apologies, I thought I was speaking with a representative from mr sloty as tomorrow is the 14th day please can there some intervention?

Dear Hollylouise369222,

Have you received your withdrawal from the casino yet?

Hello Kristina,

i haven’t had the funds or a reply from the casino.

Dear Hollylouise369222,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.