mr.play Casino - Player’s winnings from bonus play have been cancelled.

Won with bets 1.3k. Recycled the amount according to the bonus terms. During the repatriation reported that violated the recycling conditions. Game account locked.

And I don’t even get my own deposited money out. They always come up with a new reason.

Dear Heidi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify which bonus did you play with? Please could you forward me the relevant communication between you and the casino? My email address is kristina.s@casino.guru. I would like to know which rule you breached allegedly.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Heidi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.