Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view (and I think you should be informed in advance if you are no longer eligible for receiving bonuses), please understand, that the casino can decide whether they grant you the bonus or not.
We will contact the casino and ask for their explanation, but, before we do that, we would like to know, if your deposit was returned or not. Looking forward to hearing from you.
Best regards,
Kristina
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view (and I think you should be informed in advance if you are no longer eligible for receiving bonuses), please understand, that the casino can decide whether they grant you the bonus or not.
We will contact the casino and ask for their explanation, but, before we do that, we would like to know, if your deposit was returned or not. Looking forward to hearing from you.
Best regards,
Kristina