MR JACKPOT7 Casino - Player's withdrawal is rejected.

I deposited $30 got it up to $190. Tried to withdraw & got rejected then told via msg/chat that I had cheated? All my bets were apparently illegal & dodgy.

I was highly offended! I do not have multiple accounts not would I even know how to cheat on a pokie machine online or in person!.

I started using bad language as I was extremely upset! They then returned my $30 after basically making me forfeit my winnings to which I then lost 😞

I am a single mother & can't ever afford to deposit much! So when I actually won I was very excited just for a guy wrenching feeling to follow, being told all my bets were off!?.

I don't understand why this happened.

I have screenshoted the entire conversation & transaction history.

I was extremely upset about the loss & I don't think that online casino should be in action after the way I was treated & basically ripped off..

I have many more shots of the whole conversation if needed..

Dear leahmc4387,

Thank you very much for submitting your complaint. I’m sorry to hear about your upsetting experience with the casino, especially after your excitement about winning.

To help us get a clearer picture and determine the best way to proceed, could you provide us with more details? Specifically:

• Did the casino explain what they meant by your bets being "illegal and dodgy"? Did they reference any specific terms or rules you may have allegedly broken?
• Did the casino request any additional verification (e.g., ID or other documents) before making their decision?
• Have you encountered similar issues with this casino before?

Unfortunately, since your winnings have already been forfeited and lost, there’s little we can do at this point to retrieve them. Our ability to mediate relies on the funds being intact. However, we can still look into whether the casino’s decision to reject your withdrawal was fair and in line with their terms and conditions.

For future reference, if you ever find yourself in a similar situation, we recommend staying calm and avoiding playing and language that could escalate the issue.

Thank you in advance for your cooperation.

Best regards,

Petronela

Dear leahmc4387,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.