MR JACKPOT7 Casino - Player's withdrawal has been confiscated.

Casino site has accused me of illegal betting and confiscated my $777 withdrawal

Dear skipsta88,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your withdrawal and the accusations from the casino.

To better understand your situation and assist you effectively, could you please provide a bit more information about the case? Specifically:

• When did the casino notify you about this accusation, and how did they contact you? (e.g., email, chat, etc.)
• Did you use any specific strategy, tool, or software while betting that the casino may have flagged as suspicious?
• Could you let us know what games you were playing and whether you noticed anything unusual during your gameplay?
• Lastly, were you asked to provide any documents (e.g., ID, payment verification) during this process?

If you have any additional communication, screenshots, or documents related to the case, please forward them to petronela.k@casino.guru.

Without the necessary details, it may be challenging to present your side clearly and push for a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

The casino notified me of this accusation through their live chat upon me trying to withdraw from the site yesterday the 23rd of January 2025. I was playing vpower platform, Happy Lantern game and didn’t notice anything unusual during gameplay. No I didn’t use any specific strategies, tools or software that the casino could have flagged as suspicious.

Hi skipsta88,

Thank you for your response.

• Could you clarify whether you deposited any funds into this casino, or were your winnings accumulated solely from a free bonus? This detail will help us assess your case more accurately.

Looking forward to your reply.

Hi Petronela, my winnings were accumulated solely from share bonuses I had accumulated from promoting the casino and sharing my referral link

Hi skipsta88,

Thank you for letting me know that your winnings were accumulated from share bonuses via your referral link. To help us further, could you please share the exact URL link to the bonus you mentioned? This will allow me to check the bonus rules and assist you more effectively.

Looking forward to your response.

https://mrjackpot7.com/promotion

Hi skipsta88,

Thank you for your response. I appreciate the link, but it leads to the general promotions page.

• Could you please specify exactly which bonus offer you received your winnings from? If possible, sharing the direct URL or the name of the promotion would help me check the terms and assist you more effectively.

• Additionally, could you let me know how many people you shared your referral bonus link with?

Looking forward to your reply.

The 1 share friend FREE $10 bonus is the bonus I won my winnings on, I had shared my link with 17 people at the time and received $170 in share bonuses.

Thank you very much, skipsta88, for providing all the necessary information. I will now transfer your complaint to my colleague,  Peter (peter.c@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you skipsta88 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MR JACKPOT7 Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve your issue.

Thank you!

Thank you ☺️

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter