Mr Fortune Casino - The player's winnings were capped.

I won money when i played for the first time on Mr Fortune. I played little more on my winnings and then finally asked for a withdrawal. Now we have gone back and forth by emails about the withdrawal and today came answer from then that because I won with my bonus money they cannot pay my 350 euros to me but they changed it to only 100 euros. I will never ever play on this site again. They are stealing money from players and gives a lame excuse after a really long time.

Hello AnnikaHolmstrom72,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified at Mr Fortune by 25th of April. I paid first time 5 euro to get 7 euro bonus and after that I have paid 10 euro a few times to play some more. I am a new player at that website but I will never return there again. They seem to have odd rules and like to take money away from customers. We have sent emails back and forth with Mr Fortune and the last mail I got back was when they told me that they changed my withdrawal request from 350 euro to 100 euro and that they granted that request and money will be shortly at my bank account. That was a few days ago.

Hello AnnikaHolmstrom72,

Can you please forward your communication with the casino and your deposit/bonus and betting to nikolas.b@casino.guru?

Please note that if you used a no deposit bonus, it could have been limited to a maximum win if 100€ as it usually is.

Ok. I will send them to You. I have only screenshots but I will send them to You

Hello AnnikaHolmstrom72,

I haven't receive any e-mail from you yet. Please forward the requested information within the next 7 days otherwise we will be forced to reject the complaint.

Sorry sorry sorry. I have been working a lot but I am free this weekend so I will send them to You then.

Hello AnnikaHolmstrom72,

I still haven't receive any e-mail from you. Please note that the complaint will be closed in case there will be now update within the next 7 days.

Dear AnnikaHolmstrom72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.