HomeComplaintsMr Fortune Casino - Player unable to access casino games.

Mr Fortune Casino - Player unable to access casino games.

Amount: R1,200

Mr Fortune Casino
Safety Index:Below average
Submitted: 23 May 2024 | Case closed : 14 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from South Africa experienced issues with accessing games. The site displayed an error message indicating an unfinished round and a server issue upon attempting to continue. We requested the player to provide relevant communication and game history to proceed with the investigation. However, due to the player's lack of response, the complaint was rejected. The complaint remained eligible for reopening if further information was provided.

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6 months ago

I can't access the games ever since last night it says I have an unfinished round would I like to continue,but whenever I continue it says contact the server something went wrong

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6 months ago

Dear mohainyaku55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

 

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

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6 months ago

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This is what's happening

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6 months ago

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6 months ago

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5 months ago

Dear mohainyaku55,

Did you contact the casino with this issue? Please forward the communication between you and the casino to nikolas.b@casino.guru.

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5 months ago

Dear mohainyaku55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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