Mr Bit Casino RO - Player’s struggling to complete account verification.

1.They are unresonable. In the begining you have the option to add big amount of money and if you are losing nobody will ask you anything, but if you start to Win then they will ask you a lot of questions. It will be fair to ask from the begining before you are reciving the permission to play big amounts of money. 

2. You have a lot of Waiting time to recive the reply from the security department. Even do you go to chat with them, they will Tell Yes we are under control, but nothing its hapening. 

I am Waiting for 5 days now To recive the payment and Even i am writing a lot, still nothing.

Please avoid this online Casino.

Dear badarutamihaita1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent alll the necessary documentation.

they have the proof that the account is mine.

so no doubt about this.

Thank you very much, badarutamihaita1988, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello badarutamihaita1988,

This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.

I'd like to invite Mr Bit Casino RO to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?

Thank you.

Best wishes,

Tomas

Dear badarutamihaita1988,

Thank you for your feedback

We have checked your verification status. Your account was fully verified on 11/02/2022, the same day you sent all the necessary documents. Please confirm this one here so we can close this complaint 

Dear badarutamihaita1988,

Could you please confirm that this is correct and that the matter is now resolved?

Thank you.

Best wishes,

Tomas

Dear badarutamihaita1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas