HomeComplaintsMr Bit Casino - Player’s deposit has never been credited to his casino account.

Mr Bit Casino - Player’s deposit has never been credited to his casino account.

Amount: 1,900 INR

Mr Bit Casino
Safety Index:Low
Submitted: 16 Nov 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
1 year ago

I have deposited 1900₹ on Mr Bit casino and the transaction was successful from my end but the money didn't go through credit my casino account ,they are delaying my deposit and not crediting it to my casino account for no reason and harassing me knowingly,i keep coming back to them asking for my deposit everytime they say is their financial department are checking even after i produce my transaction proof.This has happen several times with me on this casino .they even delayed my first withdrawal request eventually i lose all my winning on that day because of the delayed.There chat support response well but they intentionally delayed the deposit and withdrawal of the player money.please report them for them delaying and time consuming.i had deposited through my Paytm wallet UPI .

Public
Public
1 year ago

Dear Millitechik8888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Public
Public
1 year ago

Ok

Public
Public
1 year ago

Dear Millitechik8888,

I still haven't received anything from you. Could you please advise if you sent it to petronela.k@casino.guru?

Public
Public
1 year ago

Dear Millitechik8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

It's a fraud casino please make people aware about this dnt play here you will loss all your money they won't let you withdraw even if you win soemthing

Public
Public
1 year ago

Thank you, Millitechik8888, for the warning however, I still haven't received your deposit receipt. Could you please advise if you already sent it to petronela.k@casino.guru? Looking forward to hearing from you.

Public
Public
1 year ago

Dear Millitechik8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news