Mr Bit Casino - Player has been struggling to withdraw her winnings.

Deposit 13 thousand and they did not give me the bonus, they told me that I had to make the payment by webpay plus, deposit 25000 more in the indicated way, there they gave me 25,000 in notification, I played a lot and managed to have more than 90 thousand pesos, I tried to withdraw it and they told me that in reality I only had 20 thousand withdrawable and I told them that I wanted to withdraw them (the minimum was 16 thousand), then they change and they tell me that I only have 10 thousand in real money and the rest was bond money, that I had to play more to get to convert it into real money, I kept playing I lost a lot until I had about 40 thousand until I recovered and I had more than 100 thousand, I tried again to withdraw and they told me that from that money it was not possible to withdraw it, that I had to continue playing, it bothered me a little because how is it possible that I didn't even have the money I deposited I could withdraw and it turns out that later I had to continue playing and that money, no matter how much I won, was "transformed" into real money, finally the same as eat So here others, I ended up "losing" everything without ever being able to withdraw even a tenth of the profits. A scam where you look at this supposed casino.

Dear Estefania,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that without completing the bonus wagering you won't be entitled to any bonus winnings.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Estefania,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.