Mr Bet Casino - The player's withdrawal is delayed.

Good evening I've been waiting for days to receive my winnings from the casino but I'm having difficulty they say everything is fine I wait days for their processing and at the end of it they just say technical failure and ask to redo the withdrawal my account is verified and authorized everything ok and I no longer know what to do since 23.02.23 that I can not receive my winnings

Hello rodrigocwb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello good afternoon my last check was on the 13/02/23 it was verified until the payment method I've already been on the platform for a year I was receiving it right until since the 23/02 when I didn't receive it they process the payment it goes to the provider and they report it as failure technique has already opened an investigation I already sent a print I have already done everything they will ask for my earnings outside with real money without even any kind of bonus high value today is at R$1,688,888.66 my balance for them to pay 5 thousand euros a week but this does not happen and it is a struggle to receive each request I really need your help to get this right

Good afternoon, how are you, I would like to know if you are going to help me with my withdrawals today, there are 4 withdrawal requests without receiving them and they blame the payment providers who are late but they do not give any explanation can you help me

Thank you rodrigocwb for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rodrigocwb,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawals?

Kind regards,

Tomas

Dear All,

We really had difficulties on the side of the internal provider with payment processing at that time. We have checked that the withdrawal of funds that the user requested on 02/21/2023 in the amount of 18,300.00 BRL acquired a successful status on 02/23/2023. Also, the withdrawal of funds created on 02/23/2023 in the amount of 5,200.00 BRL was processed on 03/01/2023 and acquired a successful status.

If these 2 transactions were not received, we ask the user to provide a bank statement from 02/21/2023 to the current date.

@rodrigocwb we also ask you to check your payment history on the site and specify which transactions you would like to check?

Best regards,

Mr.Bet Casino team

Hello good evening yes my last withdrawal was a month ago and as you mentioned the right was 25 thousand per week for me to receive I have 5 failed requests and one pending for more than 72 hours which was right to process my case in 24 hours and an account that I have already honored my deposit fairly and not by chance that I am a minister on the platform

I will provide the screenshots to see my failed withdrawal history

Request: 47387141

03.13.23

17,100.00 BRL

WITHDRAWAL

status

Failure

Request: 47039351

08.03.23

7,200.00 BRL

WITHDRAWAL

status

Failure

7,100.00 BRL

WITHDRAWAL

Request: 46766876

03.03.23

14,800.00 BRL

WITHDRAWAL

status

Failure

Request: 46485782

27.02.23

4,900.00 BRL

WITHDRAWAL

status

Failure

Request: 46452899

27.02.23

17,700.00 BRL

WITHDRAWAL

status

Failure

Request: 47767604

20.03.23 time 00:10

19,000.00 BRL

WITHDRAWAL

status

Pending

All screenshots have been sent to the email address:

tomas.k@casino.guru

I expect an urgent response that helps me thanks

Dear Mr Bet Casino,

Could you please provide an update on the status of the above-mentioned withdrawal request by the player? (Request: 47767604).

Thank you.

Kind regards,

Tomas

I expect primary attention from the casino because today I am 30 days late in my withdrawals and I contact you only to extend it even more. I honored all my deposits by becoming profile one below the casino president.

Good afternoon Mr.Bet Casino could you give me attention to my withdrawal request 47767604 today and Thursday 32 days late please

Dear Tomas,

The transaction ID 47767604 is now in process. This status means that the withdrawal has been approved from our side, the money has been debited from the user's account, but the payment provider is still processing the payment.

Thank you in advance for your patience in this matter!

Best regards,

Mr.Bet Casino team

Good night Mr.Bet Casino this does not mean anything happened with all these 5 transactions mentioned above and in this I am 32 days in the same way you pagans give the provider's deadline I wait and when it arrives at the end it is given as a technical failure and the money is returned and nothing I need a quick solution to pay attention to this withdrawal because the others are not going to pay the arrears and we are just waiting for the current and next ones

hello tomas

Friend Tomas I need your help because all the 6 previous requests will also be processed they do I wait 8 to 15 days and in the end they give it as a technical failure and in this story I am 32 days without receiving any withdrawal today has given me another day and no one has told me help to solve my situation all the previous withdrawals i had to wait in the same way that they are treating more in the end they give technical failure

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Good morning everyone Mr. Bet Casino please give me your primary attention because 35 days without receiving any withdrawals without any proper explanation thank you.

Good evening Tomas how are you good evening Mr.Bet Casino please one more day has passed the working day deadline is already complete tomorrow and I haven't received my request it's 36 days late

Good afternoon Mr Bet Casino,

please pay attention to me good afternoon

Good afternoon Mr Tomas

I already inform you that the withdrawal you mentioned to the Casino Mr Bet Casino failed again there are 7 requests due to a technical failure I am almost 50 days late with my withdrawals and a week pending and no one does anything this is very disappointing I hope someone helps me .

Good morning Mr Tomas

About the request and you mention for Sr.Bet Casino to give an update

Request: 47767604

03.20.23

19,000.00 BRL

WITHDRAWAL

status

technical failure again

I claim that the problem with the pix method or that the key is in a blocked bank account but this is not true I just left my bank branch from my manager's desk and there is no problem or blockage with my bank account and so I chose to make new withdrawals this week, moving to the traditional method, which I have even used with the same and other withdrawals in the past, not having any problems, except that they used this withdrawal of 19 thousand on 03.20.2023 from my limit for this week and this I am asking for your urgent help please pay attention

Request: 48330845

30.03.23

5,800.00 BRL

WITHDRAWAL

Status

Pending

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

In progress

Request: 48151955

03.27.23

14,450.00 BRL

WITHDRAWAL

Status

Pending

Informing that I made a request for 17,400 BRL they will split it in two, one for 2,950 and the other for 14,450.

Dear All,

The provider reported that the bank account to which the PIX key specified in the payment is linked has been blocked. The user needs to specify the PIX-key of his current account in order to successfully complete the withdrawal. We canceled the transaction and informed the user about the need to recreate it with the current key.

Best regards,

Mr.Bet Casino team

Good afternoon Mr Bet Casino

Can you tell me why the provider blocked the account and can you tell me if only the pix method was blocked because there are new requests using the same account only in the bank transfer method verified by the Casino and approved and even a new request has already been processed and two pending

Dear rodrigocwb,

Could you please provide the casino with the PIX key of your current account? I believe it's the final step in order to have your withdrawals completed.

Let us know once you send the requested information to the casino. Thank you.

Kind regards,

Tomas

Good afternoon, I chose to change the withdrawal method by bank transfer, the withdrawals were processed, I am waiting for them to reach my bank account

Dear rodrigocwb,

Thank you for the information. Please update us once you have received the payment.

Kind regards,

Tomas

Good morning so late withdrawals still

Good afternoon Tomas

To the. My withdrawals are still late, I contact the Mr Bet team every day, they will say that now everything is fine with my transfers, there are no more technical problems, but I have not received them yet

Good afternoon, I wait for the attention of the Casino guru to help me receive my withdrawals

Dear rodrigocwb,

Please give it a little bit more time. Bank transfers may take 3+ days to hit your account. We have holidays these days, so that's why the payment could be delayed. If you don't receive the funds during the next week, I will contact the casino again.

Thank you in advance for your patience.

Kind regards,

Tomas

Good afternoon I'm waiting so thank you great week everyone.

Hi, I still haven't received my withdrawals.

Request: 48492084

04.04.23

11,700.00 BRL

WITHDRAWAL

Status

In progress

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

In progress

I've been waiting for days for them to say that everything is fine with the withdrawals that there are no more technical problems because I changed the payment method but I'm waiting for the requests

Good morning, I need help, nothing yet to receive my withdrawals, they are already days late for more than 15 working days, with the deadline being 5 days from the provider or 14 days from the casino, I am already struggling to receive my withdrawals for almost 2 months, the Casino informs me that no more technical problems with my withdrawal method which was just waiting and still nothing.

Good afternoon Mr Tomas

I mention that I would contact Sr.bet Casino in order to solve my problem of delayed withdrawals, please help me with an urgent attention.

Alright, rodrigocwb, as I promised, I will now contact the casino again.

Dear Mr Bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Thank you.

Kind regards,

Tomas

Good evening Mr Bet Casino,

Tomorrow I'm waiting for an update on my late withdrawals and attention because they ask for 5 working days and there are already 14 working days outside the days that do not count holidays and weekends I expect a little more attention thank you. I hope that tomorrow during this working day you will have all day to solve it good night

Good morning Mr Tomas

I am waiting for an answer about my late withdrawals please contact Sr.Bet Casino as we are almost 2 months away please

Good afternoon Mr Tomas

Any news about getting in touch with the Casino to help me because I've been waiting for a long time for help to resolve if you can help me I'll be grateful.

Dear Tomas,

There are 2 transactions that are now processing by our inner payment provider. There could be technical issues from the provider's side that unfortunately we cannot influence. The user can wait till the transaction will get its final status or we may ask the provider to cancel them, so rodrigocwb could make a new withdrawal request.

Best regards,

Mr.Bet Casino team

Dear Mr Bet Casino,

Is there any other payment method available for withdrawal to speed up the process? The question is, if you recommend the player do this, or should they rather keep waiting for the current withdrawal?

Thank you.

Kind regards,

Tomas

I need help because I don't think this happens in any other house, they are withdrawal requests that have already left my player account and will not arrive in my bank account. I'm a VIP Minister on the platform

Dear Tomas,

rodrigocwb has already created requests for withdrawal on the bank transfer payment method.

We advise waiting until the final status of the processing by the provider.

Our billing department has been checking the transactions, and as soon as we receive an answer from them we let you know.

Best regards,

Mr.Bet Casino team

I've been waiting for months for these transfers and I'm just playing forward and nothing solves it. I've been waiting for months.

Good afternoon Mr Ber Casino

Good afternoon, all my requests for previous withdrawals will be given as a technical failure, they will ask me to recreate with another withdrawal method, just make two new requests in the pix method, I want primary attention to them

Request: 49472148

25.04.23

4,800.00 BRL

status

Pending

request:49470735

25.04.23

17,900.00 BRL

status

Pending

Good afternoon Mr Tomas

I was waiting for the Casino to complete this Requests in the bank transfer method only as you can see it derao as a technical failure now change to the pix method in the two new requests mentioned above I hope you help me because I can't believe what I'm going through with a Casino

Request: 49177251

04.19.23

5,500.00 BRL

WITHDRAWAL

status

Failure

Request: 49045227

04.17.23

10,000.00 BRL

WITHDRAWAL

Status

Failure

Request: 49045068

04.17.23

7,600.00 BRL

WITHDRAWAL

Status

Failure

Request: 48492084

04.04.23

11,700.00 BRL

WITHDRAWAL

Status

Failure

48330845

30.03.23

Request: 48151958

03.27.23

2,950.00 BRL

WITHDRAWAL

Status

Failure

Mr.Bet is owned by Faro Entertainment NV (Registrated with the Board of Trade of Curaçao: No. 142227, whose registered office is located at: Dr. MJ Hugenholtzweg Z/N, UTS-Gebouw, Curaçao) and is operated by Faro Entertainment Europe Limited, its wholly owned subsidiary (registered with the Board of Trade of Malta: registration number C 79395, whose registered office is located at: office 1, Birds of Paradise, Triq il-Hagar, Mosta MST 2551, Malta).

Faro Entertainment NV's activity is governed by the sub-license granted by Curaçao eGaming, which is the holder of Master eGaming License No. 1668/JAZ issued by the Governor-General of the Netherlands Antilles (now Curaçao).

Users from countries where betting on games or sports is illegal are prohibited from playing at Mr.Bet. All other users must accept the terms and conditions in order to use the various services offered on our website.

Copyright © 2023 MR.BET. All rights reserved.

Dear Mr Bet Casino,

Can you please specify which payment provider currently seems to have issues with processing payments? Why did the player's withdrawal requests by bank transfer fail?

Thank you.

Kind regards,

Tomas

I just want you to help me receive these new requests that I am using the pix method to give me primary attention to these two new withdrawal requests because I am not receiving my earnings

Since I have already been successful in other withdrawals in the same withdrawal method in the same account, I just want you to help me receive my late withdrawals

More each day extends and nothing solves the requests late I was asked to change the method of the request to pix and I've done it now I want you to at least pay these new requests in 24 hours because I'm already in time waiting I want primary attention at least in these two pending new requests to compensate for the failure and delay of the previous ones.

Good afternoon everybody

I just want you to help me receive it because I've been waiting for a long time and the conversation is always extending and nothing solves if the Casino can contact the provider to give me priority in the last two requests to reach my bank account urgently or disqualification from the Casino and open new complaints because it has passed the deadline to resolve or the Casino contacts the provider to pay me for these last withdrawals

Good night Tomas

I am begging please help me to solve these requests the Casino says that I have already paid and that they cannot do anything that depends on the payment provider but I do not know who is the payment provider who owes me and the Casino I am lost who to charge I just want what I rightfully mine help me please.

Good afternoon Mr Tomas

How can I open another complaint to be able to solve my problem since in this complaint they are not concerned with helping me for a long time already waiting for their collaboration and not even wanting a contact I got a center from the Casino guru itself that could help me

Dear rodrigocwb,

I fully understand your concerns. However, we are still waiting for the casino to reply and provide us with more details. The timer is running.

It's important to note that once the payment has been processed, the casino no longer has control over it. At that point, the payment is transferred to the payment provider's side, and the casino can no longer intervene in the process. While this can be frustrating for customers waiting for payment, it's important to understand that the casino's hands are tied in this matter. It's up to the payment provider to process the payment in a timely and efficient manner.

Please don't create another duplicate of this complaint with us. It will just slow down the process. All focus is concentrated here in this thread, and I believe we will solve this case to the satisfaction of all parties.

Kind regards,

Tomas

Dear Tomas,

Thank you for your explanation of how payments are processed from the inner payment provider's side. It's true that as far as the payment was sent to the provider we cannot impact the processing, unfortunately, this even affects technical issues that might arise during the processing of the transaction. 

Right now we see that there are 2 withdrawal requests being processed from the payment providers side. We asked our billing department to contact the provider so the transaction status could be updated.

Thank you for your understanding in this matter!

Best regards,

Mr.Bet Casino team

Good afternoon everyone, I'm still waiting for the requests to be processed, and I'm hoping for priority and primary attention, as I've been waiting a long time for these requests, since the previous ones were given as technical failures.

Good morning dear Tomas,

Please help me with the updates of the status of the 2 delayed withdrawals already made new requests and neither these two delayed dropped and we have been in this situation for some time and nothing solves the Casino Mr.Bet Casino asked the billing sector to contact the provider to update the status of my Withdrawals nothing else done please help me good morning everyone

Good night everyone I still haven't received my withdrawals please someone help please it's very difficult to be going through this all this time

Good morning Dear Casino guru friend

Please friend give me some attention Aki or let me open another complaint and lower the Casino's rating to see if it starts honoring customer withdrawals because I, as a Minister within the platform, think this is a lack of respect for our customers, I'll try to send it the print to see that I honored all my deposits so I can become a Minister on the platform

Dear rodrigocwb,

Please understand that we are not able to influence the withdrawal process of the casino, especially when there are payment provider issues. I do not recommend filing another complaint with us because it will be rejected.

What I can recommend is to keep your patience and definitely not cancel your withdrawal request until they are processed. Otherwise, it will just slow down the process again.

Thank you for your understanding.

Kind regards,

Tomas