The player's withdrawal is delayed for over 2 weeks. The player confirmed receipt of the payment, so we closed this complaint as resolved.
Mr Bet Casino - The player's withdrawal is delayed.
Amount: 14,800 R$
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
Translation
Good evening, I've been waiting for days to receive my winnings from the casino, but I'm having difficulty, they seem to be ok. I don't know what to do anymore since the 23.02.23th I can't receive my earnings
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1 year ago
Hello rodrigocwb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello good afternoon my last check was on the 13/02/23 it was verified until the payment method I've already been on the platform for a year I was receiving it right until since the 23/02 when I didn't receive it they process the payment it goes to the provider and they report it as failure technique has already opened an investigation I already sent a print I have already done everything they will ask for my earnings outside with real money without even any kind of bonus high value today is at R$1,688,888.66 my balance for them to pay 5 thousand euros a week but this does not happen and it is a struggle to receive each request I really need your help to get this right
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1 year ago
Translation
Good afternoon, how are you, I would like to know if you are going to help me with my withdrawals today, there are 4 withdrawal requests without receiving them and they blame the payment providers who are late but they do not give any explanation can you help me
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1 year ago
Thank you rodrigocwb for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello rodrigocwb,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.
Dear Mr Bet Casino,
Can you please provide an update on the status of the player's withdrawals?
Kind regards,
Tomas
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1 year ago
Dear All,
We really had difficulties on the side of the internal provider with payment processing at that time. We have checked that the withdrawal of funds that the user requested on 02/21/2023 in the amount of 18,300.00 BRL acquired a successful status on 02/23/2023. Also, the withdrawal of funds created on 02/23/2023 in the amount of 5,200.00 BRL was processed on 03/01/2023 and acquired a successful status.
If these 2 transactions were not received, we ask the user to provide a bank statement from 02/21/2023 to the current date.
@rodrigocwb we also ask you to check your payment history on the site and specify which transactions you would like to check?
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
Hello good evening yes my last withdrawal was a month ago and as you mentioned the right was 25 thousand per week for me to receive I have 5 failed requests and one pending for more than 72 hours which was right to process my case in 24 hours and an account that I have already honored my deposit fairly and not by chance that I am a minister on the platform
I will provide the screenshots to see my failed withdrawal history
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1 year ago
Translation
Request: 47387141
03.13.23
17,100.00 BRL
WITHDRAWAL
status
Failure
Request: 47039351
08.03.23
7,200.00 BRL
WITHDRAWAL
status
Failure
7,100.00 BRL
WITHDRAWAL
Request: 46766876
03.03.23
14,800.00 BRL
WITHDRAWAL
status
Failure
Request: 46485782
27.02.23
4,900.00 BRL
WITHDRAWAL
status
Failure
Request: 46452899
27.02.23
17,700.00 BRL
WITHDRAWAL
status
Failure
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1 year ago
Translation
Request: 47767604
20.03.23 time 00:10
19,000.00 BRL
WITHDRAWAL
status
Pending
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1 year ago
Translation
All screenshots have been sent to the email address:
tomas.k@casino.guru
I expect an urgent response that helps me thanks
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1 year ago
Dear Mr Bet Casino,
Could you please provide an update on the status of the above-mentioned withdrawal request by the player? (Request: 47767604).
Thank you.
Kind regards,
Tomas
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1 year ago
Translation
I expect primary attention from the casino because today I am 30 days late in my withdrawals and I contact you only to extend it even more. I honored all my deposits by becoming profile one below the casino president.
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1 year ago
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Good afternoon Mr.Bet Casino could you give me attention to my withdrawal request 47767604 today and Thursday 32 days late please
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1 year ago
Dear Tomas,
The transaction ID 47767604 is now in process. This status means that the withdrawal has been approved from our side, the money has been debited from the user's account, but the payment provider is still processing the payment.
Thank you in advance for your patience in this matter!
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
Good night Mr.Bet Casino this does not mean anything happened with all these 5 transactions mentioned above and in this I am 32 days in the same way you pagans give the provider's deadline I wait and when it arrives at the end it is given as a technical failure and the money is returned and nothing I need a quick solution to pay attention to this withdrawal because the others are not going to pay the arrears and we are just waiting for the current and next ones
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1 year ago
Translation
hello tomas
Friend Tomas I need your help because all the 6 previous requests will also be processed they do I wait 8 to 15 days and in the end they give it as a technical failure and in this story I am 32 days without receiving any withdrawal today has given me another day and no one has told me help to solve my situation all the previous withdrawals i had to wait in the same way that they are treating more in the end they give technical failure
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1 year ago
Dear Mr Bet Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Tomas
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1 year ago
Translation
Good morning everyone Mr. Bet Casino please give me your primary attention because 35 days without receiving any withdrawals without any proper explanation thank you.
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1 year ago
Translation
Good evening Tomas how are you good evening Mr.Bet Casino please one more day has passed the working day deadline is already complete tomorrow and I haven't received my request it's 36 days late
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1 year ago
Translation
Good afternoon Mr Bet Casino,
please pay attention to me good afternoon
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1 year ago
Translation
Good afternoon Mr Tomas
I already inform you that the withdrawal you mentioned to the Casino Mr Bet Casino failed again there are 7 requests due to a technical failure I am almost 50 days late with my withdrawals and a week pending and no one does anything this is very disappointing I hope someone helps me .
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1 year ago
Translation
Good morning Mr Tomas
About the request and you mention for Sr.Bet Casino to give an update
Request: 47767604
03.20.23
19,000.00 BRL
WITHDRAWAL
status
technical failure again
I claim that the problem with the pix method or that the key is in a blocked bank account but this is not true I just left my bank branch from my manager's desk and there is no problem or blockage with my bank account and so I chose to make new withdrawals this week, moving to the traditional method, which I have even used with the same and other withdrawals in the past, not having any problems, except that they used this withdrawal of 19 thousand on 03.20.2023 from my limit for this week and this I am asking for your urgent help please pay attention
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1 year ago
Translation
Request: 48330845
30.03.23
5,800.00 BRL
WITHDRAWAL
Status
Pending
Request: 48151958
03.27.23
2,950.00 BRL
WITHDRAWAL
Status
In progress
Request: 48151955
03.27.23
14,450.00 BRL
WITHDRAWAL
Status
Pending
Informing that I made a request for 17,400 BRL they will split it in two, one for 2,950 and the other for 14,450.
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1 year ago
Dear All,
The provider reported that the bank account to which the PIX key specified in the payment is linked has been blocked. The user needs to specify the PIX-key of his current account in order to successfully complete the withdrawal. We canceled the transaction and informed the user about the need to recreate it with the current key.
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
Good afternoon Mr Bet Casino
Can you tell me why the provider blocked the account and can you tell me if only the pix method was blocked because there are new requests using the same account only in the bank transfer method verified by the Casino and approved and even a new request has already been processed and two pending
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1 year ago
Dear rodrigocwb,
Could you please provide the casino with the PIX key of your current account? I believe it's the final step in order to have your withdrawals completed.
Let us know once you send the requested information to the casino. Thank you.
Kind regards,
Tomas
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1 year ago
Translation
Good afternoon, I chose to change the withdrawal method by bank transfer, the withdrawals were processed, I am waiting for them to reach my bank account
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1 year ago
Dear rodrigocwb,
Thank you for the information. Please update us once you have received the payment.
Kind regards,
Tomas
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1 year ago
Translation
Good afternoon Tomas
To the. My withdrawals are still late, I contact the Mr Bet team every day, they will say that now everything is fine with my transfers, there are no more technical problems, but I have not received them yet
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1 year ago
Translation
Good afternoon, I wait for the attention of the Casino guru to help me receive my withdrawals
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1 year ago
Dear rodrigocwb,
Please give it a little bit more time. Bank transfers may take 3+ days to hit your account. We have holidays these days, so that's why the payment could be delayed. If you don't receive the funds during the next week, I will contact the casino again.
Thank you in advance for your patience.
Kind regards,
Tomas
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1 year ago
Translation
Good afternoon I'm waiting so thank you great week everyone.
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1 year ago
Translation
Hi, I still haven't received my withdrawals.
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1 year ago
Translation
Request: 48492084
04.04.23
11,700.00 BRL
WITHDRAWAL
Status
In progress
Request: 48151958
03.27.23
2,950.00 BRL
WITHDRAWAL
Status
In progress
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1 year ago
Translation
I've been waiting for days for them to say that everything is fine with the withdrawals that there are no more technical problems because I changed the payment method but I'm waiting for the requests
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1 year ago
Translation
Good morning, I need help, nothing yet to receive my withdrawals, they are already days late for more than 15 working days, with the deadline being 5 days from the provider or 14 days from the casino, I am already struggling to receive my withdrawals for almost 2 months, the Casino informs me that no more technical problems with my withdrawal method which was just waiting and still nothing.
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1 year ago
Translation
Good afternoon Mr Tomas
I mention that I would contact Sr.bet Casino in order to solve my problem of delayed withdrawals, please help me with an urgent attention.
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1 year ago
Alright, rodrigocwb, as I promised, I will now contact the casino again.
Dear Mr Bet Casino,
Can you please provide an update on the status of the player's withdrawal?
Thank you.
Kind regards,
Tomas
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1 year ago
Translation
Good evening Mr Bet Casino,
Tomorrow I'm waiting for an update on my late withdrawals and attention because they ask for 5 working days and there are already 14 working days outside the days that do not count holidays and weekends I expect a little more attention thank you. I hope that tomorrow during this working day you will have all day to solve it good night
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1 year ago
Translation
Good morning Mr Tomas
I am waiting for an answer about my late withdrawals please contact Sr.Bet Casino as we are almost 2 months away please
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1 year ago
Translation
Good afternoon Mr Tomas
Any news about getting in touch with the Casino to help me because I've been waiting for a long time for help to resolve if you can help me I'll be grateful.
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1 year ago
Dear Tomas,
There are 2 transactions that are now processing by our inner payment provider. There could be technical issues from the provider's side that unfortunately we cannot influence. The user can wait till the transaction will get its final status or we may ask the provider to cancel them, so rodrigocwb could make a new withdrawal request.
Best regards,
Mr.Bet Casino team
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1 year ago
Dear Mr Bet Casino,
Is there any other payment method available for withdrawal to speed up the process? The question is, if you recommend the player do this, or should they rather keep waiting for the current withdrawal?
Thank you.
Kind regards,
Tomas
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1 year ago
Translation
I need help because I don't think this happens in any other house, they are withdrawal requests that have already left my player account and will not arrive in my bank account. I'm a VIP Minister on the platform
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1 year ago
Dear Tomas,
rodrigocwb has already created requests for withdrawal on the bank transfer payment method.
We advise waiting until the final status of the processing by the provider.
Our billing department has been checking the transactions, and as soon as we receive an answer from them we let you know.
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
I've been waiting for months for these transfers and I'm just playing forward and nothing solves it. I've been waiting for months.
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1 year ago
Translation
Good afternoon Mr Ber Casino
Good afternoon, all my requests for previous withdrawals will be given as a technical failure, they will ask me to recreate with another withdrawal method, just make two new requests in the pix method, I want primary attention to them
Request: 49472148
25.04.23
4,800.00 BRL
status
Pending
request:49470735
25.04.23
17,900.00 BRL
status
Pending
Edited
Automatic translation:
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1 year ago
Translation
Good afternoon Mr Tomas
I was waiting for the Casino to complete this Requests in the bank transfer method only as you can see it derao as a technical failure now change to the pix method in the two new requests mentioned above I hope you help me because I can't believe what I'm going through with a Casino
Request: 49177251
04.19.23
5,500.00 BRL
WITHDRAWAL
status
Failure
Request: 49045227
04.17.23
10,000.00 BRL
WITHDRAWAL
Status
Failure
Request: 49045068
04.17.23
7,600.00 BRL
WITHDRAWAL
Status
Failure
Request: 48492084
04.04.23
11,700.00 BRL
WITHDRAWAL
Status
Failure
48330845
30.03.23
Request: 48151958
03.27.23
2,950.00 BRL
WITHDRAWAL
Status
Failure
Mr.Bet is owned by Faro Entertainment NV (Registrated with the Board of Trade of Curaçao: No. 142227, whose registered office is located at: Dr. MJ Hugenholtzweg Z/N, UTS-Gebouw, Curaçao) and is operated by Faro Entertainment Europe Limited, its wholly owned subsidiary (registered with the Board of Trade of Malta: registration number C 79395, whose registered office is located at: office 1, Birds of Paradise, Triq il-Hagar, Mosta MST 2551, Malta).
Faro Entertainment NV's activity is governed by the sub-license granted by Curaçao eGaming, which is the holder of Master eGaming License No. 1668/JAZ issued by the Governor-General of the Netherlands Antilles (now Curaçao).
Users from countries where betting on games or sports is illegal are prohibited from playing at Mr.Bet. All other users must accept the terms and conditions in order to use the various services offered on our website.
Copyright © 2023 MR.BET. All rights reserved.
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1 year ago
Dear Mr Bet Casino,
Can you please specify which payment provider currently seems to have issues with processing payments? Why did the player's withdrawal requests by bank transfer fail?
Thank you.
Kind regards,
Tomas
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1 year ago
Translation
I just want you to help me receive these new requests that I am using the pix method to give me primary attention to these two new withdrawal requests because I am not receiving my earnings
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1 year ago
Translation
Since I have already been successful in other withdrawals in the same withdrawal method in the same account, I just want you to help me receive my late withdrawals
More each day extends and nothing solves the requests late I was asked to change the method of the request to pix and I've done it now I want you to at least pay these new requests in 24 hours because I'm already in time waiting I want primary attention at least in these two pending new requests to compensate for the failure and delay of the previous ones.
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1 year ago
Translation
Good afternoon everybody
I just want you to help me receive it because I've been waiting for a long time and the conversation is always extending and nothing solves if the Casino can contact the provider to give me priority in the last two requests to reach my bank account urgently or disqualification from the Casino and open new complaints because it has passed the deadline to resolve or the Casino contacts the provider to pay me for these last withdrawals
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1 year ago
Translation
Good night Tomas
I am begging please help me to solve these requests the Casino says that I have already paid and that they cannot do anything that depends on the payment provider but I do not know who is the payment provider who owes me and the Casino I am lost who to charge I just want what I rightfully mine help me please.
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1 year ago
Translation
Good afternoon Mr Tomas
How can I open another complaint to be able to solve my problem since in this complaint they are not concerned with helping me for a long time already waiting for their collaboration and not even wanting a contact I got a center from the Casino guru itself that could help me
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1 year ago
Dear rodrigocwb,
I fully understand your concerns. However, we are still waiting for the casino to reply and provide us with more details. The timer is running.
It's important to note that once the payment has been processed, the casino no longer has control over it. At that point, the payment is transferred to the payment provider's side, and the casino can no longer intervene in the process. While this can be frustrating for customers waiting for payment, it's important to understand that the casino's hands are tied in this matter. It's up to the payment provider to process the payment in a timely and efficient manner.
Please don't create another duplicate of this complaint with us. It will just slow down the process. All focus is concentrated here in this thread, and I believe we will solve this case to the satisfaction of all parties.
Kind regards,
Tomas
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Public
1 year ago
Dear Tomas,
Thank you for your explanation of how payments are processed from the inner payment provider's side. It's true that as far as the payment was sent to the provider we cannot impact the processing, unfortunately, this even affects technical issues that might arise during the processing of the transaction.
Right now we see that there are 2 withdrawal requests being processed from the payment providers side. We asked our billing department to contact the provider so the transaction status could be updated.
Thank you for your understanding in this matter!
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
Good afternoon everyone, I'm still waiting for the requests to be in progress.
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1 year ago
Translation
Good morning dear Tomas,
Please help me with the updates of the status of the 2 delayed withdrawals already made new requests and neither these two delayed dropped and we have been in this situation for some time and nothing solves the Casino Mr.Bet Casino asked the billing sector to contact the provider to update the status of my Withdrawals nothing else done please help me good morning everyone
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1 year ago
Translation
Good night everyone I still haven't received my withdrawals please someone help please it's very difficult to be going through this all this time
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1 year ago
Translation
Good morning Dear Casino guru friend
Please friend give me some attention Aki or let me open another complaint and lower the Casino's rating to see if it starts honoring customer withdrawals because I, as a Minister within the platform, think this is a lack of respect for our customers, I'll try to send it the print to see that I honored all my deposits so I can become a Minister on the platform
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1 year ago
Dear rodrigocwb,
Please understand that we are not able to influence the withdrawal process of the casino, especially when there are payment provider issues. I do not recommend filing another complaint with us because it will be rejected.
What I can recommend is to keep your patience and definitely not cancel your withdrawal request until they are processed. Otherwise, it will just slow down the process again.
Thank you for your understanding.
Kind regards,
Tomas
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1 year ago
Dear Mr Bet Casino,
Kindly update us once you have the information from the payment provider.
Thank you.
Kind regards,
Tomas
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1 year ago
Translation
Good morning, another day passes and we're still the same please help me 😥 please
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12 months ago
Translation
Good evening everyone
I already have 6 late requests and I haven't received a request for a long time.
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12 months ago
Translation
Good evening, I already had a response from the online chat at the Mr.bet Casino informing that the previous requests will fail due to temporal technical problems. waiting and I already have 6 late withdrawals and not even a few have not arrived in my account and nothing changes please help me give me a little more attention I honored all my deposits for the Casino all immediately I don't deserve to be going through this please tell me help, please
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12 months ago
Translation
Goodnight
I am in contact with the Casino every day and in the chat the attendant Maurício, manager of the Casino, informed that he contacted the provider and the payment provider reads and informed that I will receive my winnings soon that everything is ok I am waiting urgently because I need it of a priority because I've been waiting for a long time thanks
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12 months ago
Dear rodrigocwb,
Please be advised that the transactions for 7,800.00 and 6,100.00 BRL are currently being processed by our payment provider. We kindly ask you to wait until the final status of these transactions is confirmed.
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12 months ago
Dear Mr Bet Casino,
Thank you for providing the information.
rodrigocwb, kindly wait until payments are processed and do not cancel your requests. I'm now extending the timer and waiting for your confirmation.
Kind regards,
Tomas
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Public
12 months ago
Translation
History of delayed transitions outside the previous ones with temporal failures informed Casino Mr.bet
9,800 BRL
Status
Pending
10,200.00 BRL
Status
Pending
Request:50051829
05.05.23
6,100.00 BRL
Status
In progress
Request: 49927071
02.05.23
7,800.00 BRL
status
In progress
Request: 49472148
25.04.23
4,800.00 BRL
Status
In progress
Request: 49470735
25.04.23
17,900.00 BRL
status
In progress
I've been waiting for more than months and I haven't canceled any requests and the Casino has investigated the withdrawals and said that the provider informed me that I will receive my money soon in my bank account that everything is fine with the withdrawals but I'm already waiting for a long time time and nothing, I'm waiting for the process to arrive at the end of the period or it passes until they inform me that there are technical failures that I have to redo and I've been waiting for months for a priority and primary attention so that these withdrawals that time arrive in my account banking please
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12 months ago
Translation
Hello good afternoon everyone please help me I need attention because I have already had the previous requests for more than months I waited for the whole process with a delay due to temporary failures due to the Casino, these delayed withdrawals I had to redo and wait for the whole process and there are already 4 times more than the time that the provider asks for, they are already on time with the provider, he said that he will pay more in time and nothing please
Edited
Automatic translation:
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12 months ago
Translation
Good afternoon another day is gone and my requests are still the same please help me
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12 months ago
Translation
Good evening Mr Bet Casino
Please give me primary attention to these late requests, there are already 6 late requests in addition to the previous ones that will be considered as a technical failure and the provider informed that he would soon pay the requests more tomorrow and Friday and nothing, please give me a priority for these requests so I can withdraw this complaint by resolving these requests I just want what is rightfully mine I have always honored all my deposits no and I am Minister on the Mr.bet platform please
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11 months ago
Dear Mr Bet Casino,
Do you have any updates regarding the withdrawals? When can he expect the payments?
rodrigocwb, I understand your frustration, but flooding the thread doesn't speed up the process. Kindly keep the timeline clean with just important updates and information.
Thank you for understanding.
Kind regards,
Tomas
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11 months ago
Translation
Good afternoon everybody
The requests for 17900 and 4800 failed today because Cásino had opened an investigation into them and sent me the response from the investigation that everything was fine with them that the provider would pay me soon but it did not happen, the 7800 and the 7800 requests are still in progress 6100 and 10200 and the other 9800 pending all delayed I hope for your attention and that you help me and a priority on those in progress. .
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11 months ago
Translation
Good afternoon everybody..
Please, I need help, it's been more than a month and the days are always getting longer Only explanations are not applicable and technical failures are temporary and I'm always postponing my requests and the time ahead please help me I have a request that is late in time asks me to wait for the whole process giving more time for the end to fail for helping me to receive my withdrawals I have always honored my deposits I just want to receive what is rightfully mine.
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11 months ago
Translation
Good morning everyone, my withdrawal requests are still extremely late. Please pay attention, thank you very much.
Automatic translation:
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11 months ago
Dear rodrigocwb,
We would like to reiterate that, as mentioned before, the withdrawals you made have been processed by the provider's side. Unfortunately, we do not have direct influence over the transaction process.
At this stage, we kindly request your patience and cooperation while we await the final status of your transactions. The provider's processing time may vary, and it is important to allow them sufficient time to complete the necessary procedures.
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11 months ago
Translation
good afternoon more gentlemen
More patience that I'm having I've had more than a month without receiving it if you want a withdrawal I'm waiting for the whole process that you ask for patience until more than the deadline and at the end of the technical failure time and you don't assume the responsibility that you should have with the customers I still haven't received nothing I want attention a reasonable answer don't play and play forward and I don't see another Casino taking so long to pay their customers I always honored my deposits I never missed any no and I'm Minister on the platform everything I had to deposit to get to me I want someone to take responsibility and pay me give me a date I just want what is rightfully mine and I still have a lot to receive
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11 months ago
Translation
Good evening Mr Tomas
We are still the same way without solving anything until when will I have to wait look how long without receiving my Withdrawals please help me...
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11 months ago
Translation
Good evening everyone, updating that another day has passed and I haven't received any withdrawal requests, I've been without receiving any withdrawal requests for more than a month and my account with the Casino has no problems, checked and everything is fine with my account banking is also all right I don't know how I'm going to receive my balance of another R$ 1,552,650.00 million and a half with Mr Bet if all my withdrawals they say what will give a technical failure and they ask me for patience and so we are more of month.
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11 months ago
Dear Mr Bet Casino,
As we have already said, we understand that cases like this may take longer than usual. However, we cannot have the complaint open for two months when there is still the same information from your side and no significant progress.
I will now extend the timer by another seven days and then eventually a reminder for additional seven days, but if nothing has been changed during this period, we will close the complaint as unresolved. If the player is paid after the complaint was closed, you still will be able to request a reopening of this complaint so we can close it as resolved.
Thank you for understanding.
Kind regards,
Tomas
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11 months ago
Dear Tomas,
We confirm that rodrigocwb has four successful withdrawals processed on 2023-05-29 in the amount of 6,100.00 BRL, 9,800.00 BRL, 8,900.00 BRL and 5,300.00 BRL.
Among these payments were those because of which the user turned to you with a complaint, since they were processed for a long time on the side of the provider. Among these payments were those because of which the user turned to you with a complaint, since they were processed for a long time on the side of the provider.
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11 months ago
Dear Mr Bet Casino, thank you for this information.
rodrigocwb, can you please confirm that the case is now resolved?
Kind regards,
Tomas
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11 months ago
Translation
Yes yes these requests will be mentioned after being paid after two months without receiving I think it will improve now thank you very much for your attention
Automatic translation:
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11 months ago
Dear rodrigocwb,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
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