The player's withdrawal is delayed for over 3 weeks. The complaint was resolved as the player's payment arrived.
Mr Bet Casino - The player's withdrawal is delayed.
Amount: 250 R$
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made the withdrawal on 05/11
worth 250 BRL
and today is already the 23/11
and none of the money
very disappointed with this casino
Mr.bet every day answers me the same thing 😔
Hi Emerson,
I am very sorry that this time-out takes longer than usual. At this time, we are waiting for it to finally move forward and I really hope it gets done as soon as possible, but for now I must ask you to wait.
👆 Mr.bet has no respect for customers
Automatic translation:
Public
Public
1 year ago
Hello ERMINHOLIMA,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
I play at the casino for a long time every time I withdraw I always receive it within 2 days. That money and deposit bonus I talk to Mr.bet every day. And every day they reply that it is for me to wait for the final status 😔
The account is verified
I already sent all the documents, and they said no and I need to check.
Mr.answers always the same thing.
I understand that you have to wait. But it is a very responsible process that requires special attention. This question needs cooperation, so I ask that you wait for the payment provider to process your payment. We do our best to solve the problem on our part as soon as possible.
Automatic translation:
Public
Public
1 year ago
Translation
Mr bet
Says it was approved on 7/11
And that would have 5 working days
That until 12/11 their provider paid
And so far nothing.
They tell me to wait for the final status
That they cannot intervene in the payment
Automatic translation:
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