The player's withdrawal was delayed for over 3 weeks. The player has received the payment and the complaint was closed as "resolved".
Mr Bet Casino - The player's withdrawal is delayed.
Amount: €985
Mr Bet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello. I've been waiting 3 weeks for a withdrawal. Now it won't even let me on the page.
Automatic translation:
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2 years ago
Hello Moky,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello.My account was verified 2 years ago, I played on the 4th of September and got paid, I played on the 16th and now a residence permit is required, but as I am a European citizen I do not have and do not need a residence permit.
Edited
Automatic translation:
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2 years ago
I believe that the casino means by that you need to verify your address by sending them a proof of it - like a bill or something similar.
Can you also please forward the communication between you and the casino to nikolas.b@casino.guru?
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2 years ago
Translation
Hello.I have problem again.I uploaded my employment contract.,but last time it was not good because of expiry date. Mine is Open-ended employment contract! A permanent employment contract describes a contract concluded for an indefinite period between an employee and an employer and forms the basis of the employment relationship. In it, the employee undertakes to work through the services and hours specified in the employment contract
Automatic translation:
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2 years ago
Thank you Moky for all the information. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Dear Moky,
Are you trying to upload some proof of address? You can upload utility bills or bank statements with your address.
Kind Regards,
Stefan
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2 years ago
Translation
Hello.I have already uploaded a bank statement.
Automatic translation:
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2 years ago
Dear Moky,
Thank you for the provided information. Is it already approved or still pending?
I am looking forward to your response.
Kind regards,
Stefan
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2 years ago
Translation
Hallo.It is still pending, already a week. 
Automatic translation:
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2 years ago
Dear Moky,
Thank you for the provided information. To help you resolve the problem, I will contact the casino.
Now I would like to invite a Mr Bet Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Mr Bet Casino,
Could you please state why the player's account has not yet been verified and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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2 years ago
Translation
Dear Stefan
Many thanks for the help!!!
Sincerely, Moki
Automatic translation:
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2 years ago
Dear All,
We confirm that the payment was made and the transaction was successful on our part.
We want to warn you in advance about the possible timeframes for payment processing by the payment provider from 1 to 5 banking days.
Thank you for your patience and for reaching out to us with this issue.
Best regards,
Mr.Bet Casino team
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2 years ago
Translation
Hi.
Thank you for your help!!!I received the amount on my account.
Kind regards,
Moky
Automatic translation:
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2 years ago
Dear Moky,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
