The player's verification is delayed as he entered incorrect details. The complaint was resolved as the player received his money.
Mr Bet Casino - The player's verification is delayed.
Amount: €1,400
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Good day
I requested a withdrawal of €1400 from this casino a few days ago.
Then I saw that I had mistyped the address and wanted to change this, I filled out the form and sent it off.
Then I was asked to verify my account.
I sent all the documents.
Now I was told that I have to wait up to 30 days for the address change, then the verification will be processed first and then the payment...
I don't understand how this casino can have a good rating on their site, the support is not helpful, just keep saying wait.
Please help me
Automatic translation:
Public
Public
1 year ago
Hello Jujuwuwu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and if you did a mistake it can take even 30 as the casino mentioned as well.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello
I believe the process has been going on for a week, nothing has been approved yet and I write to the casino almost daily.
The only problem was that I couldn't write down the house number and because of such little things I now have to wait 30 days...
Automatic translation:
Public
Public
1 year ago
Translation
The specified 48 hours for verification have also already passed and nothing has happened
Automatic translation:
Public
Public
11 months ago
Hello Jujuwuwu,
As I mentioned in my post, the minimum of 14 days are the recommended time frame for verification. As it has now passed, can you please advise what is the current status of it? If it's still in progress, we can try to intervene.
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