Mr Bet Casino - The player's account got blocked.

Hi, I'm Loreto L****, the one who created the account.

I do not have a cell phone at the moment, elotibo for which I could not register from my own mobile.

My cousin Karen Barrera N**** introduced me to her online Casino, that's why I started playing since I liked it a lot and she told me about the experience she had won several times in the game of strawberries.

I don't have a bank card since for the same reason I asked my cousin to pay me money from her account to play.

The first time I won was yesterday 10/02/2022 and I demand that they pay me my money and unlock my account with the 30 spins that I have not yet occupied and my 221,000 that I requested to withdraw for the deposit.

I need a solution now to be able to collect, I am very upset because I feel frustrated, cheated and scammed why do they want to cancel what I earn?

Hello catalinadesantos27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your cousin has an account in the casino too? Did you register with all of your own details but not the phone number? How long since your account is closed and when was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

Hi, I'm Loreto L****.

Yes, my cousin Karen B***** has her account long before I do.

Like 7 months ago.

If she has all her personal data in the Mr Bet account.

Only I who have my email added to your mobile. But all the data is mine because everything was stolen, I don't have a cell phone or cards. That was my reason why he lent me his cell phone to play but with my account.

She deposits me in Mr Bet from her suit and I give her the 8,000 or 9,600 in cash that is requested to play and she pays me with her account, it has always been like that.

That is why it is not fair that they receive the payments with their RUT and now they do not want to pay me my prize of 220,000 in the same account that has always been deposited.

The account was blocked the minute I requested the withdrawal and I have not closed it.

That is my annoyance and frustration since the first time I win and they do this to me.

The casino tells me that they canceled my win and there is nothing to do.

Can you please advise if this was your first withdrawal request? Was your account ever verified?

If it was my first withdrawal.

loretto

Dear catalinadesantos27,

Please understand that using a 3rd party deposit method or any other detail during the registration is strictly against almost every single online casino's term.

You can always use only your own money to play otherwise non of your bets are valid and the casino has every right to void any balance.

The only thing you can do is to tell your cousin to request a refund of the deposits but unfortunately there is no chance for you to get the winnings you made.

Is there anything else we can assist you with? If not, the complaint will be closed.

Dear catalinadesantos27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

But how do I request that from the casino if my account is blocked... that's why I don't find it logical for them to receive payments from a third party and not be able to return my deposit money or my prize that I win.

They should not accept deposits from another person from the beginning.

I demand some response. Or the return of the money you pay them.

Hello catalinadesantos27,

I hope you can understand that the casino can't know who the payment method belongs to until you try to verify it.

The owner of the card must request the casino by e-mail for a refund, you do not need to have an account there.

Dear catalinadesantos27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.