The player from Chile would like to get back their balance. The player lost their interest in resolving this complaint, therefore we closed it as per their request.
Mr Bet Casino - Player would like to restore their balance.
Amount: $130,000 CLP
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
They blocked my first account without my consent saying that due to user requirements and I had to create another account to play what can I do to recover my money or delete the account so that I can enter again with the first account I need help
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2 years ago
Dear vhchiloe74,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I must admit I am not quite sure what is going on here. Do I understand correctly that you didn't close your first account? Also, do I understand correctly that you had an active balance on your first account?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Dear vhchiloe74,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Yes, they have answered me that to reactivate my account I must fill out a form explaining the reason that the casino is not to blame and if they were to blame for closing my account in the other account I deposited 130,000 Chilean pesos and had won 300,000 and that is why I made the withdrawal those deposits become effective after 48 hours and the 300 thousand would be credited to my account but when I opened the next day I found that it had been blocked
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2 years ago
Thank you for your reply, vhchiloe74. Did you have an active balance in your first account? Do I understand correctly that you accumulated your winnings with your second account?
Also, did the casino instruct you to create a new account?
Moreover, I would like to ask you again to forward all communication between you and the casino to kristina.s@casino.guru. Thank you in advance.
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2 years ago
Translation
Here I send screenshots
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2 years ago
I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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2 years ago
Do I understand correctly that you are no longer interested in our help? Should I close this complaint?
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2 years ago
Thank you for your confirmation. We are now closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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